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Post-sale & Debt Advisor

4 months ago

Birmingham, United Kingdom BCA Full time

**Job Title: Post-Sale & Debt Advisor**

**Location: Hybrid working, home & a local BCA location**

**Salary: Up to £24,000 per annum**

**Working Hours: 40 hours per week - Monday - Friday (flexibility needed for weekends on a rota)**

**Job Status: Permanent**

**_Who we are:_**

We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.

BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.

**Main Purpose of Role**:
This new centralised role will focus on the day to day running of aftersales services predominately around the timely collection of our debt for our buyers and vendors, post-sale sale invoicing and bid capturing alongside various administrative responsibilities.

We aim to achieve the highest level of Customer experience. Having a passion to ensure our customers receive a 1st class service is key being successful in this role. This is a customer focused role which gives you an opportunity to build relationships not only with customers but also numerous departments within the business.

**Role Accountabilities**:

- Legal Action: Legal pack for buyers who have defaulted in payment and no alternative options are available to recover the debt.
- Onsite Stock: Contacting customers to discuss vehicles onsite allowing more opportunity to upsell buyers with a Delivery solution
- Invoicing & Bid Capturing**. **Use Internal systems to process post sale invoices. Ensuring we have all the information needed to complete the process and maintain buyer satisfaction. Contacting customers when required, always ensuring a consistent and professional approach.
- Product Knowledge. As a fast-evolving innovative business BCA will continue to develop areas to improve customer experience. Attend training courses to improve product knowledge and self-development.
- Innovation. You will be part of a team that will always be looking for suggestions and ideas on what we can do better for the business and our customers. Having an open mind is key to being part these ongoing developments and improvements.
- Support. Supporting other areas of the business to ensure business needs are met
- Engaging with our buyers and vendors. Having a friendly, professional, and consistent approach with our customers will ensure long standing relationships and their continued support in the future.
- BCA Locations and centralised departments.
- Working alongside the Buyer Development Team you will have the opportunity to lean on their customer relationships when challenges arise.
- Ad-hoc. Taking on other tasks outside your normal daily responsibilities.

**Knowledge and Experience**:
**Skills Required.**
- Fully literate on MS Office mainly Microsoft Word, Excel
- Excellent attention to detail and high level of accuracy
- Working with strict daily deadlines
- Organised with good time management.
- Drive and Results focused
- Excellent communicator both written and oral.
- Knowledge of ACS system (Preferable)
- DTR - Reporting (Preferable)

**Other favourable skills and experience**
- Constant networking and representing BCA to outsiders.
- Putting customers and teamwork at the heart of everything you do and take on challenges with a natural curiosity to identify improvements with a positive mind set and can-do approach.
- Knowledge of BCA products and services. (preferable)
- Ability to deal with conflicts positively and objectively whilst managing and resolving customer dissatisfaction.

**Working Hours**
- Weekly 40hrs (Mon-Sunday 8-8pm) with the core hours Mon-Fri 8.30-5.30 and Evenings and weekends as operationally required.
- Bank Holidays are considered a normal working day