Emergency Accommodation Support Worker

3 weeks ago

Wigan, United Kingdom 4Recruitment Services Full time

4Recruitment Services are seekingan EmergencyAccommodationSupport Worker to provide cover for our client who is delivering a temporary support service based at the Mercure Hotel site in Wigan. The clientwill beoffering support tomen & womenwho are experiencing homelessness and are in need of temporary accommodation.

The client willco-produce an asset-based support plan with each resident focussing on what their aspirations are and how they can help them work towards achieving those whilst they are living in the service and laying foundations with them to continuethat once they have moved onto more settled accommodation.

Many of the people living at The Mercure will have complex support needs and the post holder will work alongside a multi-agency team based on site to support each of the clients residents with issues including debt, budgeting, mental health. education, employment,training, addiction/substance misuse.

The post holderwill be required to work approx. 37.5 hours per week, covering a rolling rota including some weekends as well.

**DUTIES AND RESPONSIBILITIES INCLUDE**:.
- Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
- Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let.
- Knowledge of ‘best practice’ in both crisis intervention and planned support working.
- Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs.
- Ensuring clients have access to relevant external support services.
- Working with clients to agree and set goals and actions.
- Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
- Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible
- Maintaining accurate and timely records of all activities including the maintenance of a support planning database.
- Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
- Report repairs and maintenance needs on behalf of the client following agreed procedures.
- Promote and encourage a high level of client involvement, consultation and communication.

**ESSENTIAL REQUIREMENTS INCLUDE**:

- Knowledge of the benefit system and resettlement options for the clients customer group.
- Experience of housing management and/or social care environment.
- Ability to resolve the conflict, complaint and being proactive.
- Computer skills upper intermediate is necessary. Spreadsheets, PowerPoint, Access, Microsoft word are essential
- The role will need more than admin skills as role holder will have daily contact with residents that have complex needs
- Good communications skills are highly required as the role will also involve working as a part of bigger team as well as external agencies.
- EnhancedDBS

**What we offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

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