Impact Evaluation Officer

Impact Evaluation Officer

These are exciting times for the charity, and we have an excellent opportunity for a proactive and highly professional individual with a strong customer service ethic to join the busy Fundraising Team, as a Performance and Insight Officer.

**Position**:1246 Performance and Insight Officer

**Location**: Sidmouth/hybrid (minimum of 2 days onsite per month)

**Hours**: Full time, working 35 hours per week, 08.30-16.30, Monday-Friday

**Salary**: £28,486 per annum

**Contract**: Fixed term, starting as soon as possible until 29 February 2024

**Benefits**: Generous annual leave, pension scheme, Healthshield plan, confidential counselling service, subsidised restaurant, free parking, enhanced maternity/paternity benefits, Life Assurance Scheme, 31 day’s holiday per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 34 days is reached.

**Closing Date**: Sunday 5 March 2023

**The Role**

As Performance and Insight Officer, you will provide insight and reporting to assist the Fundraising Team to achieve targets, helping the Marcomms department deliver donor centric activity by continuously evaluating performance to ensure lifetime value (LTV) optimisation

Your principal duties and responsibilities will include:

- Managing the Performance and Insight framework to develop quantitative and qualitative reports and provide useful packages of information to the Fundraising Team.
- Working with the Fundraising Team to deliver a donor centric lifetime value optimised approach. Working closely with the Performance and Insight Manager, Acquisition Manager and Supporter Development Manager to make recommendations for developing income streams and channels through testing programmes.
- With the Performance and Insight Manager, providing in-depth transactional and behavioural understanding of key audiences for fundraising.
- Project managing regular insight and reporting activity, data approvals and data briefing.
- Working closely with the CRM team to implement supporter journeys and insights on the CRM system.
- Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

**About You**

As Performance and Insight Officer, you will have experience in delivering marketing and performance analysis to enhance fundraising performance.

You will also have:

- Proven experience of working in a multi-channel, multi-product fundraising portfolio.
- Skilled and experienced in the use of CRM systems, data manipulation and data visualisation.
- Familiar with reporting platforms.
- Strong interpersonal and relationship building skills.
- Effective and diplomatic communication skills.
- Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

**In return**

You can be part of an evolving program of change taking place within a leading charity working in an area of outstanding natural beauty. With amazing benefits and opportunities to develop you career, you can really make a difference in a fulfilling and rewarding role.

Benefits include:

- Competitive pension
- Life Assurance
- 31 Days holiday (including Bank holidays), rising to 34 will each full year of service
- Wellbeing Team
- Recorded Pilates classes
- Long Service Awards
- Healthshield Plan
- Free Parking
- Subsidised restaurant and shop

**About the Organisation**

The charity is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide. They are working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave”

You may also have experience in areas such as Insight and Impact, Monitoring and Evaluation, Research, Research and Impact, Insight and Evaluation, Performance and Insight, Insight and Impact Officer, Monitoring and Evaluation Officer, Research Officer, Research and Impact Officer, Insight and Evaluation Officer, Performance and Insight Officer, Data Officer, Data Analyst, Quantitative, Qualitative.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.