Customer Service Assistant

2 weeks ago


Nuneaton, United Kingdom Warwickshire County Council Full time

**About Us and the Role**

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.

You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.
- For this role Sundays are required at Nuneaton Library 10.00-14.00 on a rota basis, enhanced rates of pay for Sunday working & time off in lieu._

Week 1

Week 2

Monday

STK

14.00 - 17.00

Monday

STK

14.00 - 17.00

Tuesday

STK

14.00 -17.00

Tuesday

STK

14.00 - 17.00

Wednesday

Day Off

Wednesday

Day Off

Thursday

STK

08.30 - 17.00

Thursday

STK

08.30 - 17.00

Friday

STK

13.15 -17.00

Friday

STK

13.15 - 17.00

Saturday Nun

12.00-16.00

Saturday

Day Off

Sunday

Day Off/ NUN Rota

Sunday

Day Off / Nun Rota

**Key Skills & Experience Required**
- 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
- A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
- Experience of working with members of the public in a customer service environment.
- Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
- Ability and willingness to deliver promotional activities with customers of all ages.

**Additional Information**

**Closing Date**:Wednesday 9**th** August 2023**

**Interview Date: Week commencing 28**th** August 2023**

For the full Job Description and Person Specification please click the link here.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.



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