Housing Business Support Officer

**Employer**: Wokingham Borough Council

**Salary**: £24,294 - £25,979 per annum

**Location**: Shute End/Home Working

**Contract**: Permanent

**Working Pattern**: Full Time

**Hours**: 37 hours per week.

**DBS Check**: No

**Closing Date**: 19/11/2023 at 23:00

**Reference**: 712783 & 712779

We have exciting opportunities available to join our new Resident Access and Support Team. We are looking for two Housing Business Support Officers to be the first point of contact for Wokingham Borough Council residents who have questions about their tenancy and those who wish to explore their housing options.

Responsibilities will include but not limited to:

- To provide a responsive telephone service to customers, residents and other users of Council services
- Assist the efficient, effective and consistent processing and resolution of customer case work
- Supporting customer self-serve and spotting opportunities for the Council to initiate further enabling of self-serve
- To provide administrative support to housing teams
- To support the administration of meetings, including meetings with residents, and occasional minute-taking
- To provide support to projects in the housing teams.

We are looking for customer focused, enthusiastic, self-motivated people who thrive working in a busy team alongside the with the Housing Departments. You will need to demonstrate an eagerness to learn quickly and have be able to work across different areas of the housing team.

As part of your ongoing progression there are opportunities to join apprenticeship schemes within the council to further your knowledge and skills in Customer Service and/or the Housing Sector.

**Closing date**: 11pm, 19th November 2023

**Interview date**:TBC

For an informal discussion regarding the role, please contact Mark Tomkinson

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.

Wokingham is an equal opportunities employer.