Helpdesk Operator

**Building a sustainable tomorrow**

BAM FM are recruiting a Helpdesk Operator to join our Glasgow region and based out of our offices in Stepps.

**Working Hours are 36.25 per week. 08.00am - 4.30pm Monday - Friday.**

In addition to an attractive salary we offer a significant benefits package including a bonus scheme, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. BAM operates a flexible working policy.

Your mission
- Updating our CAFM & client operating system, ensuring all specific work orders are actioned.
- Attaching all relevant documentation to specific work tasks
- Pro-actively managing client maintenance services in advance with our nominated contractors.
- Arranging contractor service visits, co-ordinating with our clients.
- Producing client site log books and all other associated activity.
- Supporting other members on the help desk team as and when required.

Who are we looking for?
- A positive and flexible approach to work
- Must be IT literate and proficient in the use of Microsoft Office
- Prior knowledge of Concept Evolution would be advantageous but not essential
- The ability to work as part of a team
- Able to work on own initiative
- Experience within a customer service based environment

**What’s in it for you?**

In addition to an attractive salary we offer a significant benefits package including a bonus scheme, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. BAM operates a flexible working policy.

**Your work environment**

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

**Who are we are?**

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day

**Our recruitment process, what you need to know?**

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

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Schedule:

- Monday to Friday

Work Location: In person