2nd Line Service Desk

GSA Techsource are currently recruiting for a 2nd Line Service Desk Analyst who will be working for a financial client of a Global IT Provider. **Experience and Skills Required**: - Experience within a Service Desk/2nd Line Support function providing administrative support for the IT infrastructure, network and desktop environments. - Experience with...

2nd Line Support Analyst - London - Consultancy - 35, ,000 + Excellent Benefits Overview:Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities:Taking ownership and managing tickets through resolution or escalationProvide technical support...

**Job Title** 2nd Line support analyst **Contract** 3 months (possibility of ext.) Hybrid/Remote (Office's located in Newport and Swansea) Day rate £160 p/day via umbrella **Description** If you thrive in environments where the challenges are ever evolving and you enjoy the opportunity to really help and make your input felt, then this opportunity...

**Do you want to be part of a **force** for good, helping to make life better for customers & society in the moments that matter?** At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage...

Credit RiskCommercial MortgageSecured Lending Senior Manager Credit Risk - 2nd Line Cardiff RoleOur Financial Services client has a brand new permanent vacancy for a Senior Manager Credit Risk - 2nd Line to join their expanding team & successfully growing business. The role will assist the Chief Risk Officer in developing and maintaining an effective...

Job Description Senior Manager Credit Risk - 2nd Line Cardiff Role Our Financial Services client has a brand new permanent vacancy for a Senior Manager Credit Risk - 2nd Line to join their expanding team & successfully growing business. The role will assist the Chief Risk Officer in developing and maintaining an effective end-to-end Credit Risk...

We’re in the cell and gene therapy space. It’s the place to be – we’re helping bring truly life changing products to the market. We’re an international technology company providing supply chain management software solutions to companies discovering, developing and commercialising cell and gene therapies and personalised medicine. As a Change...

An outstanding law firm based in Cardiff is currently seeking an experienced Desktop Support Analyst to join their IT team in supporting a large number of employees across several office locations. The ideal candidate is someone who has prior experience in service desk and must be able to exhibit his/her problem solving and troubleshooting skills within...

Role Outline As a Change Manager for our Service Desk, your primary responsibility is to oversee and manage changes to support Live customers and ensure smooth transitions for system change, whilst minimizing disruption to service delivery. You will work closely with various stakeholders, including Customer Services, Operational Delivery, Product, IT...

We’re in the cell and gene therapy space. It’s the place to be – we’re helping bring truly life changing products to the market. We’re an international technology company providing supply chain management software solutions to companies discovering, developing and commercialising cell and gene therapies and personalised medicine. Our purpose? ...

**Advert** **Service Management Advisor - Service Desk** Within University IT, the Service & Operations Group is responsible for the day to day operation of the centrally managed IT service. Operating within an ITIL framework, the group provides the IT service desk, incident & problem management, change, configuration & release management, service delivery...

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff.  This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and...

1st Line Helpdesk Support AdvisorCardiff£21-£22k base  We are looking for a Service Desk role that inflates your salary with overtime, provides ongoing training as well as a progression plan for your career development? We are helping our client based in Cardiff to scale their technical team with 1st line support engineers who want to work within a...

**Our client based in the Cardiff Gate area is looking for a permanent Technical Helpdesk Advisor (First Line Support) to answer first line phone calls on the IT Helpdesk.** The role will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support the technical services...

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and...

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person and...

**Contract Type**:Permanent **Salary / Benefits etc.**:£19,300 **Job Elements: -** - Working on a shift rota covering 7 days per week from 6am to 11pm. Additional payments made for evening/weekend work and some remote working available. - To answer first line phone calls on the IT Helpdesk, this will include call logging and undertaking first line fixes,...

**Contract Type**: Permanent **Salary / Benefits etc.**: £19,300 **Job Elements: -** - Working on a shift rota covering 7 days per week from 6am to 11pm. Additional payments made for evening/weekend work and some remote working available. - To answer first line phone calls on the IT Helpdesk, this will include call logging and undertaking first line...

The Hire Desk Assistant role is an integral part of the Hire Desk team with the main focus of continuously striving to exceed the customer’s expectations. You will be responsible for promoting a range of ancillary services and benefits to customers whilst building effective customer relationships to ensure customer enquiries are resolved promptly and...

Cardiff (Hybrid – 2 days in the office, 3 days WFH per week) Are you frustrated by the lack of investment in your career development? Fancy working for a business that will really invest in your 2nd Line Financial Crime career? Here, you’ll get plenty of on-the-job training and have access to external courses and qualifications. You’ll also be...