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Operations Administrator

4 months ago

Yate, United Kingdom Reed Business Support Full time

Working for a lovely Client in Yate. We are looking for a full time Operations Administrator to join their team. Duties include:
Description
This role is ideally suited to an enthusiastic, pro-active, self-motivated individual who can prioritise their own workload whilst being a team player.
Main duties will include, but are not limited to:

- The accurate logging & updating of calls using bespoke software
- Ordering kit through suppliers and creating purchase orders
- Answering telephone & processing as appropriate, giving excellent customer service by liaising the progression of jobs with customers & the team of engineers
- Dealing with general administrative tasks
- Liaising with the Account managers with the provision of up to date statistics on work in progress & progress of files.
- Ensuring consistent quality standards for all processes within the department & identifying the need for corrective actions.
- Liaising with the purchase ledger department in respect of sub-contractor invoice sign offs.

Profile
- Previous office experience, preferably within a service industry with a proven track record in delivering excellent customer service at all levels.
- GCSE pass in Maths & English or equivalent required
- Strong IT skills and competent user of standard business software including Microsoft Office, Excel, Word & Outlook Express
- Excellent communication skills, both written & verbal
- The ability to prioritise and proactively manage your own workload, whilst working under pressure
- The ability to work on your own initiative & make decisions when required.
- Have accuracy and attention to detail
- Be a team player with a sense of humour