Taught Student Administration Support Officer

2 weeks ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

Registry

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £25,506 to £27,399, with potential progression once in post to £31,718

Band 500

Full Time, Permanent

Closing date: 17th July 2023

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students, and undertaking critically important research. We are a place of open, critical thinking, and the creation, sharing and dissemination of knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally, nationally, and globally. They ensure the University’s resources are used wisely, manage and improve the infrastructure which sits at the heart of the institution, and support decisions to be made quickly and based on sound evidence. Our Birmingham Professional programme operates across the University, supporting colleagues to network and collaborate, offering opportunities to learn and develop, contributing to the delivery of the University’s objectives, and helping everyone to understand the broader context within which we work.

The Student Administration section within Registry is primarily responsible for the progression of Undergraduate, Postgraduate and Postgraduate Research students from Registration to Graduation and the maintenance of their associated student records.

**Role Summary**

The post is located within the Taught Student Administration section within Registry and is primarily responsible for the timely production of all current and alumni degree documents, and to work with collaborative partners to supply certificate and transcript documentation.

The successful applicant will be required to work independently, and to acquire the expertise to resolve most day-to-day issues without reference to others.

The post-holder will also be responsible for the primary user support for document production systems and replacement order processes. This will involve working effectively with colleagues across the university, and externally with the third-party supplier to analyse data, identify system issues, scope system fixes and enhancements.

The post holder will have a keen awareness of best practice in customer service and will take personal responsibility for the delivery of administration support services within Student Administration, Registry, Schools and Colleges. The post holder will be expected to work effectively and capably with professional and academic colleagues throughout the University.

**Main Duties**
- You will be able to deal with complex systems and procedures relating to document production and will

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