Patient Administrator

3 weeks ago

Bourne, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?

If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our patient admin services team and working alongside our community nursing colleagues could be right for you.

We're looking for experienced administrators who can transfer their skills to the NHS, ensuring that our community clinicians and patients are always supported with expert admin help.

You should be willing and available to work on a rota basis between 08:00hrs-17:30hrs Monday to Friday. Your base would be Bourne Health Clinic with occasional travel to Johnson Hospital, Spalding and Stamford Hospital.

Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.

To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.

**Benefits of joining the LCHS patient admin services team**:

- Our team supports clinical staff across Lincolnshire. We actively encourage our staff to suggest improvements to ways of working and to actively participate in the team's development.
- You will be eligible for all the benefits of permanent staff, including: - Opportunities to work within a variety of specialist teams
- Access to the NHS pension scheme
- An NHS badge entitling you to many NHS benefits
- Trust induction and mandatory training

2. Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services.
3. Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases.
4. Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, taking minutes, sorting post and other office/administration duties.
5. Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures.
6. Unlock premises/ensure premises are securely locked and alarms are set prior to leaving the premises, if required.
7. Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act.

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