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Customer Service and Administration Supervisor

1 month ago

London, United Kingdom Executive Roomspace Ltd Full time

**Executive Roomspace Ltd** operates serviced apartments across London and the South East. We're looking for an excellent administrator with a proven track record in a supervisory role. Experience in customer-relations and/or property management would be advantageous.

**Hours: 37.5 hours per week.**

**08:30 - 17:00 or 09:00 to 17:30 dependent on the business needs.**

**Salary: From 28K**
- Assuming supervisor responsibilities for our Guest Services team - currently three members of staff
- Carrying out the responsibilities below with the team and ensuring the team complete all necessary activities daily in good time and to the required standard
- Handling incoming calls from guests, clients and bookers requiring information on apartments
- Adding and managing the Issues Database of all ongoing property issues to ensure accuracy of information and timely resolution
- Liaising with the clients and/or bookers of our apartments to get the arrival details of our guests
- Running Arrival Reports and scheduling Meet and Greet Arrivals
- Managing the allocation and return of keys that have been issued
- Checking guests into apartments during busy periods
- Running daily reports for all external housekeeping suppliers and the in-house Laundry Department
- Arranging contractor access to apartments when guests are in-house
- Managing the allocation of car parking spaces and permits
- Allocating the weekly servicing and departure cleans of our apartments to our Housekeeping Team
- Scheduling works for our in-house Maintenance Team using our Operations software package.
- Reporting to the Operations Manager weekly
- Taking on the necessary administration for additional projects in the wider operations team

**Key Skills**:

- **Outstanding organisation skills are a must**:

- Excellent interpersonal/customer service skills
- Fantastic communication skills with the ability to liaise with a range of clients and guests
- Proficient with the use of Microsoft Office including: Outlook, Word and Excel
- A friendly, yet professional, manner - a good sense of humour will also come in handy
- **The ability to stay calm under pressure**:

- Flexibility to respond to a variety of different work situations
- Accountable and resilient
- Computer-literate.

**About You**:

- You are super-efficient and a **problem solver**:

- You thrive under a bit of pressure
- You can plan ahead and see projects through from concept to delivery
- You are professional and accountable
- You have attention to detail and can 'think on your feet'
- You are proactive and driven to succeed

**Job Types**: Full-time, Permanent

**Salary**: From £29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Application deadline: 05/08/2023
Expected start date: 13/09/2021

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