Technical Pre Sales Consultant

7 months ago

Chesterfield, United Kingdom Central Technology Ltd Full time

**About Central Technology**

CT is a forward-thinking IT support, Telecoms and Cloud Services provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation.

Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions.

**Background**

As a Professional Services Consultant, you will help develop, document and evolve the service offerings CT delivers to its clients. You will collaborate with a range of customers, industries and sizes to understand the risks presented as well as identify solutions that best fit their needs. Your primary responsibility will be in the designing of these solutions and to aid in delivering the solutions as well as communicating the strategic business change and risks within their organisation. 

 

At times you will also be assigned to assist with our sales team to scope any potential strategic solutions/projects. You would work closely with other members of the Professional Services team of Consultants, Head of Infrastructure, Account Managers as well as other key stakeholders to develop an effective solution which is right for the customer.

**Experience**
- A proven track record in a technical role within a technical environment.
- Experience identifying and developing strategic services/technology solutions as well as strategic service plans across a multi-function technology business.
- A strong customer service ethic.
- Strong technical skills.
- Good all-round commercial acumen and an ability to identify opportunities that will drive increased profits and profitability through technology and services.
- Experience in evaluating technology to identify the needs of a business.
- A strong communicator both written and spoken.
- Prior knowledge of the MSP service market space.
- Technology services experience in scoping, developing, designing and implementing solutions.
- Experience within a rapidly expanding SME.

**Role Overview**

To be successful in this role you will need to be a proactive person who communicates effectively and demonstrates a technical, commercial and financial understanding of CT’s services. Previous experience of services within the IT or MSP industry is essential.

The person must be happy to lead by example in line with our company values. This role would suit someone who is interested in taking their career forward in a more technical and strategic focus within an ambitious and growing managed services provider, with a strong and growing customer base.

The Professional Services Consultant will work closely with CT’s customers both existing and new to design, scope and present the right solution to our customers while also delivering a customer ‘technology road map strategy and report’ for customers engaging in our strategic reviews. You will assist with research and development (R&D) of CT’s technology and service needs of our customers. The development of our solutions, services and strategic reports to ensure that these meet the needs of our ever-developing customer base while ensuring that our services align to customers frameworks (i.e.) DSP framework and industry best practices. You may become involved in ensuring CT’s service schedules, policies, procedures and the use of technology are in-place to enhance our products and services we deliver to our customers.

The team will also help develop and deliver CT’s technology/service strategies working with the Product Board team as well as other business areas to increase revenue and performs a cost-benefit analysis and return-on-investment analysis.

Being able to deliver technology consultancy solutions and CT’s services as part of the project team where it is deemed the skillsets from the professional services team are more aligned to achieve the customers strategic goals either individually or being part of the aligned project team to support the Implementation team may be a requirement.

**Key Success Criteria**

To be successful in this role you will need to be someone who communicates effectively as well as demonstrates a design and clear understanding of our services/product portfolio including their fit with our customers.

To develop our strategic reporting service ensuring that its aligned with CT’s ISO27001 accreditations as well as meets the needs of our customers to help mitigate potential risks to their business through the use of technology and services.

An ability to understand key business technology and security drivers to develop CT’s technical presales solutions and strategic reporting either as a silo service or recurring managed service offering to our customers.

Ensure when working with key stakeholders that solutions are designed include a clear project scope overview along with the relevant billing materials list as well as any calculated associated labour costs. All relevant design docume

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