![Irise Personnel Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Consultant
2 months ago
* £ 21 000 + pension + 33 annual leave
- Maternity & Paternity& Training
- Crawley - West Sussex - Not a remote role
Hours applicable: 37.5 per week
Salary - £21,000 per annum
Location
- Crawley
33 days annual leave and bright and modern office to work in
Week 1: Monday to Friday 10:00 to 18:00
Week 2: Mon to Thurs 10:00 to 18:00 and Sunday 09:00 to 17:00
Do you enjoy helping others and thrive in giving excellent customer service? We are currently recruiting for a customer service consultant to work with one of our brilliant healthcare clients.
Duties Include:
- To be the first point of contact for receiving and dealing with calls ranging from enquiries from the public, patient/carer requests, notifications of death, prescription requests, servicing of equipment and faults/breakdowns
- To deal empathetic with all enquiries from patients/carers
- To take replenishment orders from patients and assist with any issues they may have
- To be confident liaising with other departments in order to fulfill customers requirements and needs
You:
- Must have a great ethos, empathetic manner and excellent customer service skills
- Must possess a excellent telephone manner
- Experience in the healthcare industry is advantageous
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