Service Designer

2 months ago


Glasgow, United Kingdom Advanced Resource Managers UK Full time

Service Designer
£500-550 p/d Inside IR35
6 months
Location / Hybrid working: Inverness/Perth/Aberdeen/Glasgow/Edinburgh & Remote

A lead service designer is an expert practitioner who influences and mentors others. You will work on both Service Design and Transition.

You will:

- Work with service managers and programme directors to develop design concepts
- Set direction and assure the quality of design delivery across teams
- Lead multiple or highly complex services

Skills needed for this role level
- Agile working. You can coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You can act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
- Communicating between the technical and non-technical. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government.
- Evidence
- and context-based design. You can design systems for use across multiple services and can identify the simplest of a variety of approaches
- Leadership and guidance. You can change organisational structures to fixable and sustainable designs. You can lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You can build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve and unblock issues between teams or departments at the highest level. You can understand the psychology of a team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution.
- Prototyping. You can use a variety of prototyping methods. You can share best practice and coach others. You can look at strategic service design end to end.

Disclaimer:


  • Service Designer

    2 weeks ago


    Glasgow, United Kingdom The Scottish Government Full time

    Overview In the cloud and platform services division, our mission is to design, build, and operate a Scottish Government platform for Public Sector bodies across Scotland, providing Cloud Computing, Digital Payments, and Digital Identity. By establishing common platforms, we support wider transformation, allowing bodies to deliver their services...

  • Service Designer

    1 month ago


    Glasgow, United Kingdom Opencast Software Full time

    The role As our service designer, you’ll identify and solve our clients’ service problems. You’ll balance user needs, business needs and technical considerations. You’ll investigate and design the end-to-end, front stage and back stage service journey consideringboth the problem and solution space. We’re currently shaping our service design...

  • Service Designer

    2 days ago


    Glasgow, United Kingdom Opencast Software Full time

    **The role** As our service designer, you’ll identify and solve our clients’ service problems. You’ll balance user needs, business needs and technical considerations. You’ll investigate and design the end-to-end, front stage and back stage service journey considering both the problem and solution space. We’re currently shaping our service design...


  • Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** The University of Glasgow has embarked upon an ambitious strategic transformation programme and this role sits at the heart of our business change capability. This is an exciting time to join our team as you will have the opportunity to be at the forefront of important and meaningful change which will impact our staff and student...


  • Glasgow, United Kingdom HMRC Full time

    About our Team Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD...


  • Glasgow, United Kingdom HMRC Full time

    About our Team Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD...


  • Glasgow, United Kingdom HMRC Full time

    About our Team Making Tax Digital (MTD) is a key part of the government's ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD...


  • Glasgow, United Kingdom Allied Healthcare Full time

    Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally sophisticated tax authorities in the world. Helping businesses to get their tax right, saving time which allows us to be committed to improving business opportunities, and helping to develop good financial planning. MTD requires businesses to...

  • Service Designer

    1 month ago


    Glasgow, United Kingdom Spinwell Full time

    Role: Service Designer Contract Length: 6 months with possible extension Location: Hybrid/Edinburgh or Glasgow IR35: Outside Pay Rate to Intermediary: £500 per day Clearance: Disclosure Scotland Spinwell is recruiting for a Service Designer for an excellent opportunity within the public sector. **RESPONSIBILITIES OF THE SERVICE DESIGNER** - The person...

  • Head of Business

    4 weeks ago


    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** Reporting to the Director of Business Change and working in collaboration with other Heads of Service within the Transformation Team, and key stakeholders across the University, The Head of Service Design will shape, develop, and lead the portfolio of service design projects that will transform our staff and student experience through a...

  • Head of Business

    9 hours ago


    Glasgow, United Kingdom University of Glasgow Full time

    **Job Purpose** Reporting to the Director of Business Change and working in collaboration with other Heads of Service within the Transformation Team, and key stakeholders across the University, The Head of Service Design will shape, develop, and lead the portfolio of service design projects that will transform our staff and student experience through a...

  • Service Design Lead

    2 weeks ago


    Glasgow, United Kingdom Three UK Full time

    **Company Description** Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its...


  • Glasgow, United Kingdom Hamilton Barnes Associates Limited Full time

    A UK-based Microsoft Partner and MSP who are looking to branch out their South African Team. They pledge to provide top-tier solutions driven by skilled professionals, catering to professional services, managed services, and secure data centre migrations. These solutions aim to minimize risk for clients while establishing a robust foundation for future...


  • Glasgow, United Kingdom UK Civil Service Full time

    Job summaryWe are currently seeking applications for a IT Service Desk Manager to lead the Service Desk and Build Analysts who manage IT incidents and requests to meet service level targets.�Your main responsibility will be to ensure the resourcing and development of the service desk and build department, ensuring that the team has the capacity and...


  • Glasgow, United Kingdom UK Civil Service Full time

    Job summaryWe are currently seeking applications for a IT Service Desk Manager to lead the Service Desk and Build Analysts who manage IT incidents and requests to meet service level targets.�Your main responsibility will be to ensure the resourcing and development of the service desk and build department, ensuring that the team has the capacity and...


  • Glasgow, United Kingdom Three UK Full time

    **Company Description** Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its...


  • Glasgow, United Kingdom Three UK Full time

    Job DescriptionWhat the role is all about…Three Business are looking for a Customer Service Design Lead to join our Business Operations team.In this exciting role you will design and deliver a marketing leading multi-segment Customer Service strategy. You will partner with colleagues in the Customer Service teams and other peripheral operations teams to...


  • Glasgow, United Kingdom Hays Specialist Recruitment Limited Full time

    **Job Title: Mechanical Design Engineer** **Job Area: Glasgow City Centre** **Job Salary: £35k-£45k** **Job Type: Building Services** **Your new company **Our client offer a one stop shop to complete some of the UK and Ireland's most challenging building projects by leveraging our world-class talent, scale and unique service offering to produce results...


  • Glasgow, United Kingdom Engineering Designers Ltd Full time

    Mechanical Design Engineer (Building Services) Hays Glasgow, UK May 16, 2024 Job Description Job Title: Mechanical Design EngineerJob Area: GlasgowJob Salary: £30k-£40kJob Type: MEP Design Your new company Ourclient are a professional practice of Mechanical and Electrical and PublicHealth (MEP) building services engineers operating throughout the UK....


  • Glasgow, United Kingdom Hays Construction and Property Full time

    Your new company A forward-thinking, well-established organisation of consulting engineers specialising in all aspects of building services. Our client is a designer of high quality MEP systems, providing a first-class service across a diversity of industry sectors including Healthcare, Residential, Commercial, Industrial, and more. This organisation are...