Trainer

3 months ago

Edinburgh, United Kingdom Trip.com Group Full time

**Who we are looking for**

This is role is perfect for someone who is self-leading dynamic, enthusiastic, inspiring and strives to be a role model for others.

**Key Roles and Responsibilities**
- Provide training and coaching for new hires, including business knowledge and procedure, contact handling process, platform features, soft skills training and organization culture.
- Follow the training cycle to provide refresh and upskill training for tenured advisors, including business and procedure updates, soft skills and communication skills training.
- Evaluate the impact of training and coaching through engagement, learnings, behaviour, and results.
- Continuous development by staying up to date with business knowledge and L&D trends.
- Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress.
- Training course development that meets the business needs, such as new products systems, or soft skills training materials.
- Conducting a data analysis to discover training needs and develop the training material to match the needs of the business operation.
- Managing a classroom and closely cooperating with the service teams to continuously output qualified employees in line with the job requirements for their team.
- Conduct training satisfaction surveys and obtain feedback from the trainees, providing us with opportunities analyse areas of improvement and provide solutions to grow and develop the training program.
- Ability to work as part of a team or individually, with initiative.
- Complete other tasks and other training projects assigned by training supervisor.

**Qualifications**
- Proficiency in both verbal and written English are essential for delivering training sessions, creating training materials, and effectively communicating with employees and stakeholders
- Strong presentation skills and the ability to deliver engaging and interactive training sessions, utilising various presentations techniques and tools to capture the attention and interest of participants.
- Strong organisational skills and time management skills to effectively plan, coordinate, and manage training programs, resources and schedules
- Ability to adapt training content and delivery methods to different learning styles, audience needs, and organisational requirements.
- Proficiency in MS office 365 software, such as Word, Excel, PowerPoint, Teams, Outlook, Forms, SharePoint.
- Should be familiar with online training tools and have relevant training experience.
- It is advantageous to have knowledge with Canva, Photoshop, Mentimeter and Articulate

**Task & Responsibility Overview**
- Creating and updating training materials - 30%
- Creating and/or taking test/quiz - 5%
- Attending meetings - 10%
- Delivering training - 30%
- Data analysis - 15%
- Documentation/Admin - 10%

**Assessment Process**

The interview process will consist of two stages. Initially you will be invited to a skill-based interview in which your skills and suitability for the role will be assessed. Should you successfully pass the initial interview stage, then you will be invited for an assessment which will consist of a presentation assessment.

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