Guest Attendant/concierge

3 weeks ago


London, United Kingdom Claire Cooper HR Full time

We are looking for a welcoming and detail focused guest attendant/relations and/or concierge to join our small dedicated team at our new exclusive luxury boutique Hotel in Marylebone.

Our exclusive Russell Sage interior designed Hotel offers the very best for a luxury stay in the heart of central London. This role will suit a conscientious, reliable and meticulous person seeking a guest attendant, concierge type, role in beautiful surroundings.

Our vision is to deliver a 5* exemplary service to our guests through delivering the highest possible standards with exceptional levels of hospitality and professionalism at all times.

The role will include, but not be limited to:

- Checking guests in, guiding them to their room and delivering their personal luggage
- Setting up afternoon tea (16:00 - 17:00 daily) for guests to help themselves and clearing up afterwards
- Serving evening drinks to guests (19:00 -20:00 daily) and clearing up afterwards
- Provide guidance and assistance to guests as required which may include making restaurant reservations and organising taxi travel
- Carrying out general and basic maintenance tasks as may be required
- Assist the house manager and chef on private dining occasions as and when they are commissioned
- Ensure the security of the site overnight, which may include sleeping in to provide on-call assistance and emergency response as required.
- Have a ‘nothing is too much trouble’ attitude
- Be experienced in delivering exceptional guest experiences at the highest level
- Act with the utmost discretion at all times
- Reach and maintain the high standards of our guests
- Have outstanding communication skills and demonstrate good conversational English
- Exhibited the highest degree of attention to detail.


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