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Hotel Receptionist
3 weeks ago
**What you’ll be doing?**
As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.
Yet the role is so much more than that, you’ll work closely with other departments to enhance guest the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.
**What you’ll need to be a Receptionist?**
- To have a genuine and warm approach, with stand out people skills;
- Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what type of tea they like
- Good communication skills, and level of English - both written and spoken;
- The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
- Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills
**What’s in it for you?**
Eden Hotel Collection offers fantastic opportunities for anyone looking to progress their career within the hospitality industry. All of our employee’s receive an individual learning pathway with an opportunity to ‘Grow with Eden’ for professional and personal development, alongside being coached and mentored by some of the best in the industry.
If progression isn’t your thing, that’s fine too, we would still be interested in finding out more about you.
**Minimum gratuities of £900 per annum
**Perks of Eden**:
- We recognise the importance of work life balance and so offer an enhanced annual leave entitlement of 31 days annual leave entitlement, rising to 33 days with service;
- Stay & Dine - £50 BB per room 50% off food & 25% off drinks
- Spa & Shop - Discounted products and treatments;
- Relais & Chateaux, Small Luxury Hotels of the World and Pride of Britain Hotels - discounted stays - both UK and international;
- Merlin Entertainment discount, including Warwick Castle, London Dungeon, Alton Towers and more
- Use of our gym facilities; and golf facilities.
- And we care about the health and wellbeing of our teams, so you will get access to a confidential Employee Assistance Programme, Hospitality Action;
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