Team Leader

1 week ago


Stirling, United Kingdom DST Systems Full time

Overview
We are looking for a Team Leaders in different arears for the allocation and oversight of escalations dealing with all areas of SJP Operations. This role plays a key role in the service that the Administration Centre provides to St. James’s Place and is a direct link between the front and back office for resolution of escalated cases.

This is a fantastic opportunity for your first step into supervisory/junior management position, supporting the delivery of exceptional customer service through day to day organisation of work flow ensuring resource is planned and utilised effectively to maintain agreed Service Level Agreements.

About the role
- Managing and monitoring day to day resourcing and turnaround of escalations using appropriate workflow tool, planning and considering the requirements for the future
- Build and develop positive internal and external relationships to maximise business opportunities
- Review and understand MI - contributing to forecasting and decision making on a real time basis
- Deputise for Customer Service Manager
- Work with the CSM to identify, quantify and implement meaningful process improvements to improve capacity and quality
- Flexibility to support team with processes and work volumes when business needs dictate
- Involvement in Projects as required assisting in the planning and implementation of local initiatives
- Assisting CSM with escalations, complaints and complex queries within team ensuring these are resolved through to resolution to an acceptable outcome in line with FCA guidelines
- Deliver consistent levels of service today while planning and considering the requirements for the future
- Manage relationship with Key Stakeholders, Customer Service Manager, teams, as well as supporting Management Company relationships
- Ability to understand management information and using this to make considered decisions
- Broad knowledge of relevant regulatory and mandatory procedures and qualifications
- Strong ability to influence and negotiate when communicating, both written and verbal, engaging people at all levels
- Sound interpersonal skills with the ability to create an environment that delivers excellent customer service, inspiring change in people and work culture
- Role model to others by leading by example
- Strong skill set including decision making, problem solving ,time management ,planning analysis and organisation
- Excellent customer focus
- Ability to build partnerships both internally and externally with key stakeholders
- Strong self-awareness of own strengths and capabilities
- Ability to understand the business processes undertaken by the team and use initiative in day to day running of the team to utilise resource effectively
- To be quality driven, aiming for 100% accuracy and timeliness of delivery

Who we are
SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Package Description
- Competitive annual salary
- Company pension scheme
- Life Assurance (4 x salary)
- Flex benefits scheme


  • Team Leader

    7 months ago


    Stirling, United Kingdom Atlas Hotels Full time

    **Hours**: 40** hours across 5 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Stirling** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused...

  • Team Leader

    7 months ago


    Stirling, United Kingdom Atlas Hotels Full time

    **Hours**: 32** hours across 4 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Stirling** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused...

  • Team Leader

    4 days ago


    Stirling, United Kingdom Search Consultancy Full time

    Join the UK's fastest growing variety store chains as their new Team Leader in the Stirling store. Monday-Sunday, 5 days per week, 44 hours weekly **The benefits of working as Team Leader with this nationwide company include** A competitive salary of £26,375, clear progression pathways, free on-site parking a huge range of staff discounts and a...

  • Team Leader

    7 months ago


    Stirling, United Kingdom Pub and Grill Full time

    Company Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Pub & Grill, where we combine the warm welcome of a cosy pub with the style and quality standards of a...

  • Service Team Leader

    7 months ago


    Stirling, United Kingdom Safetykleen Full time

    **The Opportunity** Are you a great people leader with a passion for delivering a high-level service to customers. Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management? Safetykleen is currently looking for a Service Team Leader to join our Stirling team and contribute to our mission of...

  • Shift Leader

    7 months ago


    Stirling, United Kingdom AWD Recruitment Limited Full time

    Senior Manufacturing Shift Team Leader who has previous experience in a similar industrial, production role with good general knowledge of the plant and process and the drive to achieve high standards is required for a well-established manufacturer based in Stirling, Scotland. **SALARY**: Competitive + Benefits (see below) **LOCATION**: Stirling,...


  • Stirling, Stirling, United Kingdom Tim Hortons Full time

    We are seeking a Restaurant Team Leader to join our dynamic team at Tim Hortons. As a key member of our leadership team, you will be responsible for overseeing daily restaurant operations, managing staff, and ensuring that our guests receive the highest level of service and satisfaction.In this role, you will be responsible for scheduling staff, monitoring...


  • Stirling, United Kingdom Coop Full time

    **Customer Team Leader** Location: The Brae, Cambusbarron, FK7 9LE Pay: £11.00 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...

  • Team Leader

    7 months ago


    Stirling, United Kingdom Cluaran Care Full time

    Cluaran Care is looking to recruit experienced Team Leader for permanent position, working at our Stirling Council office. If you have caring experience, then we would like to hear from you. The role will involve supervising the team and occasionally supporting vulnerable adults within their homes and community. **Responsibilities**: - On-call. - Ensure...


  • Stirling, United Kingdom Coop Full time

    **Customer Team Leader** Location: 42-44 Causewayhead Road, Stirling, FK9 5EY Pay: £11.00 per hour + great benefits Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...

  • Customer Team Leader

    7 months ago


    Stirling, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Pike Road, Ballquihiderock, FK7 7RQ - Pay: £12.10 per hour + great benefits - Contract: 24 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. - Full...

  • Customer Team Leader

    6 months ago


    Stirling, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 42-44 Causewayhead Road, Stirling, FK9 5EY - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This...

  • Customer Team Leader

    10 hours ago


    Stirling, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Pike Road, Wallace Park, Ballquihiderock, FK7 7RQ - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview -...


  • Stirling, United Kingdom Coop Full time

    Retail Supervisor - Customer Team Leader Location: 12 Fountain Road, Bridge of Allen, Stirling, FK9 4RT Pay: £10.45 per hour & amazing benefits. Contract: 16 hours per week + regular overtime, permanent, part time Full training given Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Customer Team Leader

    7 months ago


    Stirling, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Mainstreet, Aberfoyle, FK8 3UQ- Pay: £13.32 per hour- Contract: 30 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings from 5.45am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Customer Team Leader

    7 months ago


    Stirling, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, The Brae, Cambusbarron, FK7 9LE- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Team Leader

    7 months ago


    Stirling, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:Stirling **Contracted hours**:35 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing...


  • Stirling, United Kingdom Logic 360 Ltd Full time

    We are pleased to confirm that we have an opening available to become part of our clients team. The Assured Group are proud to continue their working relationship as preferred outsource Team Leader supplier for our client. We are currently recruiting for a Team Leader on behalf of The Assured Group. In this role, you will be primarily based as an on-site...


  • Stirling, United Kingdom CV-Library Full time

    We are pleased to confirm that we have an opening available to become part of our clients team. The Assured Group are proud to continue their working relationship as preferred outsource Team Leader supplier for our client. We are currently recruiting for a Team Leader on behalf of The Assured Group. In this role, you will be primarily based as an on-site...


  • Stirling, United Kingdom Logic 360 Ltd Full time

    We are pleased to confirm that we have an opening available to become part of our clients team. The Assured Group are proud to continue their working relationship as preferred outsource Team Leader supplier for our client. We are currently recruiting for a Team Leader on behalf of The Assured Group. In this role, you will be primarily based as an on-site...