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Customer Advisor

4 months ago

Birmingham, United Kingdom Yoke for CWS (AMS) Full time

**Customer Advisor - Business Banking**

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you

**Location**: 6 Brindley Place, Birmingham, B1 2JB

**Start date**:26th March 2024

**Rate of pay**:£12.85 per hour

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

**Hybrid work at home available upon completion of training**

**Working hours**: Mon - Fri on a shift rotation between 7am-8pm plus one Sat per month 9am-2pm (35hrs per week)

**Training hours**:Monday - Friday 9am-5pm

**Length of contract**: Minimum 6 months with good opportunity to be extended

**ROLE DESCRIPTION**:
You will be key to Helping British Businesses Recover by supporting UK businesses within a responsible, sustainable and inclusive bank.

This is an inbound Telephony role where your working day will involve helping customers to grow their business through assisting them with their enquiries and fulfilling their business banking needs in an efficient and effective manner. You will use your skills and knowledge to ensure each of our customers are provided with an excellent & empathetic customer experience.

The day to day banking needs that you will be supporting our customers with include queries relating to cheques, money transfers, balance enquiries, Internet Banking registrations and debit card queries.

**SKILLS REQUIRED**:

- Excellent customer service skills
- Customer service background
- Computer literate
- Flexible and adaptable to change
- Ability to work as part of a team
- Ability to navigate around multiple systems

**WHAT’S IN IT FOR YOU?**
- Excellent induction training
- Competitive rate of pay/pay progression
- Gain experience and new skills
- Great insight into the banking sector
- Potential for extension

**79641-1/LBG00308**

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £12.85 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Birmingham (required)

Ability to Relocate:

- Birmingham: Relocate before starting work (required)

Work Location: In person

Reference ID: 79641-1/LBG00308
Expected start date: 26/03/2024