Product Operations Executive
4 weeks ago
**Ref**: HF24083
**Location**: Penrith, Cumbria. Hybrid working available with a minimum of two days per week in the office
**Contract**: Permanent - 37.5 hours per week
**Salary**: £24,150 - £27,300 per year depending on experience
**Reporting to**:Product Operations Manager
**Job Benefits**:Pension contributions with Aviva, Comprehensive medical benefits package with MediCash, Annual familiarization visit at any of our country houses for you and your family (after 3 months), Free on-site car parking, 33 days holiday inclusive of bank holidays, One paid day each year to volunteer at a charity of your choice, Exclusive discounts at several outdoor equipment stores, Exclusive discounts on our holidays throughout the world for you, your friends & family (Subject to availability), Free professional training and development courses, Cycle to work scheme
**Overview**:
This is an exciting opportunity for a new Product Operations Executive to join our successful team. You will provide administrative and operational support for our Walking and Special Interest holiday products in the UK and abroad. The role will include product development of existing holidays and working with Product Managers and in-house walking advisors to agree content.
**About the role**:
In the role of Product Operations Executive, you will be responsible for overseeing the efficient administration of our holidays, ensuring seamless coordination with holiday leaders, and addressing their enquiries. Your focus will be on providing technical support, ensuring equipment and resources are in place. Generating on-brand materials, such as maps and route directions sourced from partner information, and delivering accurate and current dispatch documents and resources for leaders and tour managers are integral aspects of your responsibilities. Additionally, you will engage with ground agents and leaders to gather updated information, uphold holiday programs, and manage transport requirements. The maintenance of records on operating costs to ensure holiday operations stay within budget is a crucial part of your role. Establishing strong working relationships with both internal and external partners will be essential.
Handling ticket and admission bookings, as well as addressing guest queries, will form part of your day-to-day tasks. Your involvement in the creation, updating, and proofing of marketing materials, including the website, guest trip notes, brochures, and intranet, will contribute to the overall success of our operations. You may also be involved in on-site visits to new and existing holiday destinations as necessary, collaborating with the Product Creation Team and Field Advisors to coordinate innovative holiday ideas.
**What are we looking for?**
- We are in search of a self-motivated and diligent individual who pays attention to detail, has effective time management skills, and can manage projects to meet deadlines.
- Demonstrating a compelling communication style to convey enthusiasm for our holidays, both internally and externally, is a key requirement.
- We are looking for someone who has a passion for walking and leisure holidays, coupled with knowledge of prime walking areas and proficiency in map reading
- Excellent interpersonal skills, especially in dealings with external suppliers and walk leaders, are vital.
- A genuine passion and enthusiasm for travel with a 'can do' attitude within a team environment is crucial
- Establishing strong and trustworthy relationships with suppliers and volunteer leaders is a must.
- Possessing commercial awareness along with strong written and verbal communication skills and IT Skills is necessary.
- While the role is primarily office-based, occasional travel to our holiday destinations, as well as conferences and training events, may be required.
- Previous experience in the travel or activity industry is desirable.
**About HF Holidays**:
An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913. We offer over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We are run as a co-operative with a strong focus on community and a shared love of the great outdoors. Friendship, fun, fresh air, and the feelgood factor is always at the heart of what we do. Our 500-strong team are based at our two offices in Cumbria and Hertfordshire and across our 16 country houses located a skip away from some of the UK’s best-loved national parks and Areas of Outstanding Natural Beauty.
**Our Application Process**:
**Location**
Penrith
**Field**
Product
**Time**
Full Time
**Date**
29 April 2024
**Start Date**
13 May 2024
**Company name**
HF Holidays
**Description**
Here at HF Holidays, we have over 100 years’ experience organising outdoor holidays. We specialise in offering a fantastic range of Walking and Leisure Activ
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