Trade Counter Sales

3 days ago

Dorking, United Kingdom About Roofing Supplies Limited Full time

About Roofing Supplies are the leading family owned, independent roofing and building materials supplier in the South East.

We pride ourselves on our customer service, experienced staff and large stocks, providing a personal, "small company" approach with the professionalism and service that one expects of a large company.

Due to further expansion plans, we have an exciting opportunity at our Dorking, Surrey, RH4 depot for an experienced Trade Counter Sales Assistant to join our team.

This is a great opportunity with plenty of scope to develop as an individual. We promote from within wherever possible, and these roles have great potential for the right people to progress within our organisation.

Duties to include:

- Serving customers on the Sales Counter and assisting with loading vehicles
- Raising Sales Orders, Purchase Orders & Quotations

The Role:

- This is a varied role and is a fantastic opportunity for the right individual to be a major part of the growth of our business.
- Reporting to the Branch Manager your main role will be to take, process and administrate sales orders using our back office system, and to provide support and information to our customers at all stages of the sales process.
- We are seeking dedicated and passionate individuals with a passion for sales and the construction industry who are results driven, comfortable in a fast-paced environment, highly organised, and able to hit the ground running.
- This role will be a core part of a small and close-knit team, and is essential to support the continued growth of our business.
- You will be responsible for ensuring that we provide a consistently great customer experience and service, working closely with our Sales, Ecommerce, and Distribution teams to ensure a great customer experience across all channels.

Ideally you will have:

- Previous experience of working for a Construction Materials Supplier such as a Roofing, Builders or Plumbers Merchant, an interest in the kinds of products we sell, and experience in similar role would be a bonus - although training will be given.
- Experience in using Sage 200, or a similar system. Whilst training in Sage operations will be given, previous experience with this platform, or similar, would be a distinct advantage.
- Local knowledge of the industry would be an added advantage to the branch.

You must:

- Have a genuine passion for customer service and a very good understanding of the requirements of our customers in order to provide a great service.
- Be self-motivated, enthusiastic, flexible, proactive and versatile with a strong character and excellent interpersonal skills in order to succeed in the position.
- Be comfortable operating computer based sales processing systems for which training will be given.
- Be confident working both independently and with a team with an interest in working with a diverse customer base.

Key responsibilities and accountabilities:

- Processing orders and enquiries from first contact through to delivery to site, ensuring liaison with colleagues, suppliers and customers in a professional and friendly fashion
- Tracking sales orders to ensure that they are scheduled and sent out on time
- Constantly informing and updating customers
- Maintain and update customer notes with all transactions and changes
- Follow company procedures and policies at all times
- Ensuring that our customers receive the very highest level of service as appropriate to their specific needs, to ensure that our customers become repeat customers.

Working hours:

- 7.30am - 5.00pm Monday to Friday
- 8.00am - 12pm on alternate Saturdays

**Benefits**:

- On-site parking

**Job Type**:

- Full-time, Permanent

Further Details:

- Own transport is essential to get to / from work.
- Based at our branch in Dorking, RH4
- We offer competitive rates of pay, and genuine opportunities for progression within an independent, family owned company that prides itself on its drive and customer service.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dorking, RH4 1HF: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: DOR/TC/01/05/23

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