Sales Consultant

7 months ago

Dorking, United Kingdom CALA Homes Full time

**About The Role**:
This role plays a key part in the success of the Company achieving their overall profit targets. The role holder will be an experienced Sales Consultant who is motivated by targets and is able to use initiative and build strong relationships to achieve sales for their Region. The role holder will be able to create an environment where the Company’s customers feel special and valued.

The role holder will be confident and competent in the use of the CRM system, recognising the importance the system plays in the achievement of sales.

The role holder will always ensure excellent presentation of the development along with understanding the importance of providing excellent customer service throughout the entire buying process.

The role holder will be expected to attend regular sales meetings as called by the Sales Manager or Sales & Marketing Director and contribute to the group discussions to ensure sales targets are met (at least once per quarter).

The Sales Consultant will have strong negotiation skills and be expected to negotiate effectively with customers.

You will play an active role in the regional sales and marketing policing of, and compliance with, legislation in the field such as:

- The General Data Protection Regulation (GDPR) helping to ensure that our customer’s data is treated with the respect and diligence it always requires.
- The Consumer Protection Act, promoting our products and services in a fair and compliant manner

**About You**:
**Knowledge**
- Good knowledge of, and competent in the use of, Microsoft Office products
- Understand the sales process - building rapport, qualifying, demonstrating features and benefits, telephone skills, overcoming objections, closing the sale
- Competent in use of appropriate language in sales process
- Keeps up to date with industry trends and changes
- Understand the importance of Health and Safety and adhere to H&S procedures
- Understand and adhere to all relevant legislation (e.g. DPA, PMA etc.)
- Understand and comply with the consumer code
- Understand the legal implications through the buying process
- Understand and comply with the anti-money laundering paperwork
- Know the role of the IFA and how to manage this process
- Be aware of Trading Standards and how this has an impact on your role
- Understand and use the inter-relationship of marketing to sales
- Demonstrate understanding of their role in plot progression, including an ability to influence

**Skills**
- Strong IT skills
- Highly organised with ability to multitask and manage time effectively
- Detail conscious
- Excellent negotiation, influencing and customer service skills
- Ability to work under pressure and to tight deadlines
- Demonstrates strong people relationship skills including excellent verbal and listening communication skills; the ability to adapt personal communication style to suit the situation and the customer’s style; empathy
- Well-presented and professional demeanour
- Strong after sales skills
- Ability to work individually or as part of a team
- Effective decision maker
- Effective literacy/written and strong numeric skills
- Demonstrable Cala sales competencies

**Experience**
- Previous branded sales experience in a new homes, retail, hospitality, or similar target-driven environment
- Experience of delivering exceptional customer service
- Experience of working under governance and following process
- Proven track record of sales and experience in (via letters of recommendation, customer referral scores). Demonstrable record of delivering high levels of customer service

**About Us**:

- The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth.

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