Quality Assessor

4 days ago


Sheffield, United Kingdom MERJE Ltd Full time

Monday-Friday between 8am & 8pm

Sheffield - Hybrid working

Do you have background working in quality assurance?

Are you looking for a new venture working with a growing business that can offer you exciting career advancement opportunities?

This is a superb opportunity for you to join a growing and well-established business. You will be working closely with managers and supervisors and your role will be instrumental in monitoring and improving call quality.

Quality Assessor Responsibilities:

- Monitoring call quality
- Providing coaching to call centre team members, helping to improve performance
- Conduct 1-2-1 feedback sessions, clearly and effectively delivering opportunities for improvement and areas of strength in team members
- Assisting in managing individual and team KPIs - ensuring a focus on quality, call time and collection outcomes
- Ensuring call agents adhere to quality standards and compliance guidelines for our customers and clients
- Assisting in online testing with agents - monitoring performance standards.
- Helping to raise the bar around data quality entered into our systems - identifying and advising on areas for change/improvement
- Help train new and existing team members to build and grow individual capability

Quality Assessor Benefits:

- Fully paid training
- Holiday entitlement
- Opportunities for progression
- Free parking
- Annual events Are you interested in knowing more about this Quality Assessor role?

CLICK APPLY.



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