Primary Care Desktop Technician, Band 5

4 weeks ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Our Secondline Team seeks to recruit a highly motivated individual who has the ability and enthusiasm to work in a challenging but equally rewarding IT Department as a Primary Care Desktop Technician.

It is essential that you are customer focused with a “user-first” approach to deliver service excellence. You must be flexible and deliver high levels of initiative, with the ability to work under pressure, both as an individual and as part of a team. You must possess good communication skills and be able to deal with Users in a pleasant, effective and efficient manner.

To be successful in this role you will need to have strong experience of supporting end users, have an IT related qualification/IT experience.

Key role responsibilities;
- To analyse and resolve various desktop support issues using both documented guidance and own initiative to meet SLA’s
- Work within Trust and department guidelines
- Installing and maintaining expensive equipment, in a safe condition for users
- Travel to any IT site within the Trust and County to provide on-site expert technical support
- Participate in departmental oncall rota

Key skills required;
- Methodical, analytical, calm, self-motivated and confident demeanour, with the ability to multitask and work under pressure
- High technical ability, strong communication skills. Ability to troubleshoot and deliver solutions for complex requirements
- Experience of delivering services under SLA and/or project based conditions
- Flexible working and to have access to transport to be able to travel to multiple locations within a working day which is likely to be covering a large area

Desirable skills;
- Ability to understand and communicate complex technical information
- Advanced keyboard skills

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

The post-holder will provide Secondline Support, resolving complex IT incidents. Support will be provided both on site and remotely incidents passed from 1st line support.

This role is highly visible, and requires a combination of technical skills, customer care, and business awareness. The post-holder will be required to respond to service desk calls, monitor other routes to the service desk and record incidents following clearly defined procedures, resolving incidents at first point of contact. Assigned to a ‘zone’ within the County, the post-holder will be responsible for resolving IT issues within the relevant area(s).

Where incidents are more complex in nature the post-holder will be required to investigate possible resolutions until a solution that meets the end-user needs, can be found. At all times, the customer must be kept fully informed of the job reference and indicative resolution time/date.
Monitoring of calls logged will play a key part of this role, to ensure the fair distribution of tasks and that cover arrangements are agreed within the Team.

The post-holder will actively participate in IT project implementation plans.

Post-holders will also be required to be on-call.

MAIN DUTIES & RESPONSIBILITIES

1. respond to and resolve 2nd line incidents passed on from the Service Desk Operators and IT Engineers; investigating and rectifying complex IT issues;
2. deliver an excellent quality, client-focused service;
3. provide advice and expertise on all aspects of IT used within the organisation;
4. provide training and mentorship to new starters or less experienced IT staff in line with the IT Team Skills Development Programme;
5. liaise with relevant third party maintenance company’s, recording and escalating any hardware/software problems as required;
6. update the Service Desk Management System to support the provision of performance statistics;
7. be proactive in approach to problem management by identifying multiple instances of incidents, researching possible resolutions in in some cases, undertaking a root cause analysis;
8. record resolution details in the service desk management software selecting the relevant resolution categories;
9. assign unresolved Incidents to the appropriate specialist IT Team/IT product Engineer;
10. communicate with to end-users informing on progress and providing and where possible provide and estimated resolution time;
11. escalate major incidents to Problem Management and contribute to major incident reviews where appropriate;
12. perform a manual closure of ‘resolved’ incidents, ensuring the customer is satisfied with the resolution before closing the record;
1

  • Health & Exercise Practitioner - Band 5

    1 week ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Greyfriars Psychiatric Intensive Care Unit (PICU) is seeking a highly motivated and committed band 5 Exercise and Health Practitioner. Greyfriars PICU is a 10 bedded mixed PICU, providing care for people with severe and enduring mental health needs. The post-holder will be responsible for the day to day provision, co-ordination and review of sports /...

  • Speech and Language Therapist

    1 week ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Are you passionate about providing personalised care? Do you enjoy working in a team achieving person centred goals? As a result of internal promotions, we have an exciting opportunity for a Band 5 Speech and Language Therapist to join the Adult Speech and Language Therapy Service within Gloucestershire. This is an opportunity to develop your skills working...

  • Pcn Care Coordinator

    4 weeks ago

    Gloucester, United Kingdom North & South Gloucester Primary Care Network Full time

    We are recruiting three additional Care Coordinators to join our Living Well Team formed of Social Prescribing Link Workers, Frailty Nurses and Care Coordinators. As a Care Coordinator you will identify and manage a caseload of specific patients, making sure that appropriate support is made available to them and their carers. Main duties of the job **The...

  • Health & Exercise Practitioner - Band 5

    1 month ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Greyfriars Psychiatric Intensive Care Unit (PICU) is seeking a highly motivated and committed band 5 Exercise and Health Practitioner. Greyfriars PICU is a 10 bedded mixed PICU, providing care for people with severe and enduring mental health needs. The post-holder will be responsible for the day to day provision, co-ordination and review of sports /...

  • Mental Health Practitioner Band 7

    1 week ago

    Gloucester, United Kingdom Mbi Staffing Full time

    Our client based in Gloucester is currently recruiting for a Band 7 Mental Health Practitioner to join their wonderful team on a permanent or temp to perm basis. They will accept both prescribers and non-prescribers and are willing to wait for the right candidate. Previous experience in a primary care setting is not essential. The surgery is very well...

  • Mental Health Practitioner Band 7

    1 week ago

    Gloucester, United Kingdom Mbi Staffing Full time

    Our client based in Gloucester is currently recruiting for a Band 7 Mental Health Practitioner to join their wonderful team on a permanent or temp to perm basis. They will accept both prescribers and non-prescribers and are willing to wait for the right candidate. Previous experience in a primary care setting is not essential. The surgery is very well...

  • Assistant Psychologist- Band 5

    4 weeks ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    **Acute Inpatient services, Wotton Lawn Hospital, Gloucester**: Gloucestershire Health and Care NHS Trust is looking to recruit an experienced Assistant Psychologist to work across the acute inpatient wards and psychiatric intensive care unit at Wotton Lawn Hospital. This is a full time post on a fixed term 12-month contract. Wotton Lawn Hospital has four...

  • Social Care Hub

    1 month ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    An exciting opportunity has arisen for a part time, (22,5 hours per week), Band 3 Team administrator to work in the new GHC Social Care Hub. This is a newly created Team who will be undertaking some of the statutory Social Care functions within the Trust including assessment and support planning. The administrator role for this team provides an opportunity...

  • Health Adviser

    1 week ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    The role is centred upon working within Gloucestershire’s Integrated Sexual Health (ISH) service. ISH is a hub and spoke model. To provide confidential and consistent contraception and sexual health services within nurse led clinics and alongside medical colleagues. Working as an Independent Practitioner, the role requires professional leadership - acting...

  • Senior Mental Health Liaison Practitioner

    4 weeks ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Gloucestershire Health and Care NHS Foundation Trust are pleased to be able a suitably qualified mental health professional a 9 month maternity cover Band 6 opportunity with our Mental Health Liaison Team. The successful applicant will gain valuable Mental Health Liaison experience within a well respected and successful service. You will become part of an...

  • Mental Health Practitioner Band 7

    4 days ago

    Gloucester, United Kingdom Mbi Staffing Full time

    Our client based in Gloucester is currently recruiting for a Band 7 Mental Health Practitioner to join their wonderful team on a permanent or temp to perm basis. The job will be three days per week based across two surgeries and they have some flexibility on which days these are. They will accept both prescribers and non-prescribers and are willing to wait...

  • Mental Health Practitioner Band 7

    4 days ago

    Gloucester, United Kingdom Mbi Staffing Full time

    Our client based in Gloucester is currently recruiting for a Band 7 Mental Health Practitioner to join their wonderful team on a permanent or temp to perm basis. The job will be three days per week based across two surgeries and they have some flexibility on which days these are. They will accept both prescribers and non-prescribers and are willing to wait...

  • Frailty Healthcare Assistant and Wellbeing Coordinator

    2 weeks ago

    Gloucester, United Kingdom North & South Gloucestershire Primary Care Network Full time

    Job summary Thisrole will operate within the Frailty Team which forms part of our wider LivingWell Team made up of Frailty nurses, Social Prescribing Link Workers, Healthand Wellbeing Coach and Care Coordinators. This is a new role for our network,expanding our Frailty Team to address the needs of our population. Main duties of the job ...

  • Mental Health Practitioner Band 7

    3 days ago

    Gloucester, Gloucestershire, United Kingdom Mbi Staffing Full time

    Mental Health Practitioner Band 7 (Prescribing Not Essential) Our client based in Gloucester is currently recruiting for a Band 7 Mental Health Practitioner to join their wonderful team on a permanent or temp to perm basis. They will accept both prescribers and non-prescribers and are willing to wait for the right candidate. Previous experience in a primary...

  • Clinical Psychologist

    2 weeks ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Job summary The Trust is pleased to offer this permanent Band 7/8a Clinical Psychology role in our Learning Disability Community Services, working across Gloucester & Forest of Dean or Cheltenham & Tewkesbury. We are seeking enthusiastic candidates who can contribute positively and flexibly to a dynamic service. The successful candidate will...

  • Senior Social Prescriber

    5 days ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Are you a Social Prescriber? Are you keen to dedicate time to support people living with long-Covid and the challenges it brings to everyday life? If so, we would love to hear from you! As a result of recent developments within the Post Covid Syndrome Service we are excited to be expanding our team to welcome a Senior Social Prescriber to join to our...

  • Senior Mental Health Liaison Practitioner

    1 month ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Gloucestershire Health and Care NHS Foundation Trust are pleased to be able a suitably qualified MH professional - Band 6 opportunity with GHCNHSFT Mental Health Liaison Team. The successful applicant will gain valuable Mental Health Liaison experience within a well respected and successful service. You will become part of an established night team,...

  • Senior Mental Health Liaison Practitioner

    4 weeks ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Gloucestershire Health and Care NHS Foundation Trust are pleased to be able a suitably qualified mental health professional a 9 month maternity cover Band 6 opportunity with our Mental Health Liaison Team. The successful applicant will gain valuable Mental Health Liaison experience within a well respected and successful service. You will become part of an...

  • Mhict Administrator

    4 weeks ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    We are looking to recruit an enthusiastic and motivated individual to join our administration team for MHICT/Let’sTalk. (Mental Health Intermediate Care Team) Mon-Fri 9-5. The MHICT Team provides both the Improving Access to Psychological Therapies (IAPT) service and primary care mental health nursing service. This role will support other colleagues in...

  • Senior Primary Care Nurse

    1 day ago

    Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic, proactive registered nurse/ registered AHP with experience in Motor Neuron Disease, Neurology and/or Palliative Care to join the Motor Neuron Disease Senior Nurse Neurology at GRH. This is a fixed term 12-month (37.5) Band 7 post to cover maternity leave. The neurology team based at...