![Global Resale](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
4 weeks ago
Global Resale is looking for a Customer Service Assistant for our Braintree, Essex location
Fantastic opportunity to join a fast-growing division of a huge multi office company. To support the Project Manager with SMART software and assist in winning new business to grow the department. This specific division has had backing from Microsoft.
**Essential Duties and Functions**:
- Keeping up to date with new technology to provide information to prospective and acquired customers
- Generating excellent client relationships
- Liaising with our internal teams to build comprehensive solutions for our customers
- Assisting with the creation of marketing campaigns
- Manage and update website content
- Compiling and maintaining a CRM database
- Keeping customer records accurately updated
- Working closely with internal teams/arranging meetings
- Meeting with clients virtually and/or during sales visits
- Attending trade exhibitions, conferences and meetings online or in person
- Reviewing sales performance
- Negotiating contracts and packages
**What are we looking for?**
- Previous customer service background and the ability to remain professional at all times
- Excellent telephone manner
- Good working knowledge of IT
- Clear and concise communication skills
- Strong organisational skills that reflect ability to perform and prioritise multiple tasks seamlessly
- An interest or previous exposure to Marketing
- Confidence using social media
- Excellent communication skills
- Strong attention to detail
**What's on offer for you?**
- Career progression with competitive salary and OTE package
- Access to company Employee Assistance programme to assist employees with personal and/or work-related problems including emotional well-being
- 28 days annual leave increasing by 1 day each year with length of service
- Company pension scheme
- Free tea, coffee, refreshments and plenty of ice lollies in the summer months
- Access to pool table, football table, shuffleboard and arcade games on your break
- Free parking
- Summer BBQ’s and corporate events
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Braintree: reliably commute or plan to relocate before starting work (required)
**Experience**:
- administration: 1 year (preferred)
Work Location: One location
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