Witness Care Officer

3 weeks ago

Exeter, United Kingdom Adecco UK Full time

We are currently recruiting for a Witness Care Officer to work within the Witness Care Team at Devon and Cornwall Police, You will be based at Hawkins House.

This is a temporary assignment working Mon - Friday, 9:00am
- 5:00pm, 37 hours a week.

PLEASE NOTE: DUE TO POLICE VETTING CRITERIA THE SUCCESSFUL APPLICANT MUST HAVE BEEN RESIDING WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS.

**The overall purpose of the role is to**:provide a single point of contact for victims and witnesses in all Prosecution cases securing attendance in both Magistrates and Crown Courts. Delivering a quality service meeting individual needs and requirements contained within the No Witness No Justice requirement and the Victim's Code of Practice, to have a positive influence on the willingness of victims and witnesses to attend court

**KEY ACCOUNTABILITY AREAS**:

- Conducting, reviewing, and continually assessing needs and risk assessments, to tailor support and provide advice and guidance as appropriate.
- Manage varied and complex workloads, with cases at various stages
- Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.
- Build, maintain and continue to develop relationships with external partners such as Victim Partner Agencies, HMCTS, CPS, Witness Service etc in support of effective service provision and understanding local practices.
- Undertake necessary training and CPD to develop skills, knowledge and understanding of the Criminal Justice System.
- Engage with members of the public through a variety of communication methods, which could include face to face.
- Dealing with victims and witnesses who are extremely emotionally distressed, assessing risk and using the National Decision Model (NDM) to respond appropriately.
- Provide specialist advice and guidance to colleagues, including training inputs into Teams.

In addition there is a function intrinsic to this role. An employer's duty of care and current legislation allows the Force to establish if a potential applicant could carry this out, either with or without reasonable adjustments. This function is:

- Working with Disturbing Evidence of Disturbing Circumstances
- Working with Vulnerable People
- Working in an Environment with potential for Conflict, Violence (Verbal/Physical) etc

To assist in ensuring applicants would be able to undertake this function of the role, a medical assessment via a questionnaire will be undertaken and may subsequently require a consultation with the Occupational Health Support Unit.

**CHARACTERISTICS OF THE ROLE**
- Experience of dealing with a wide range of people from a cross section of the community, in varying circumstances
- Ability to communicate sensitively and effectively verbally in writing and face to face when required with a wide range of people, particularly the vulnerable or distressed.
- Experience of working collaboratively with other agencies (such as statutory, voluntary and community).
- Proven ability to plan and prioritise a challenging workload.
- Experience of working collaboratively with Partner Agencies (such as CPS, HMCTS, Probation Service and Judiciary).
- Knowledge and understanding of the Criminal Justice System and Courts processes to be able to comply with Victims Code of Practice, Witness Charter.
- IT skills with the ability to use Microsoft packages including Word, Excel etc. and ability adapt to new Force systems and upgrades as they are introduced.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lynette crisp

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