Guest Experience Specialist

2 weeks ago

East Grinstead, United Kingdom My Property Host Full time

**Exciting Job Opportunity in East Grinstead - Guest Experience Specialist**

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced and dynamic environment? My Property Host is seeking a Guest Experience Specialist to join our team in East Grinstead. As a Guest Experience Specialist, you will play a pivotal role in ensuring that our guests have an unforgettable stay, meeting the highest standards of check-ins, property maintenance, cleanliness, and communication. This is an exciting opportunity to be part of a rapidly growing company and make a real impact on our guests' satisfaction.

**Key Responsibilities**:

- Be the primary focal point for guest check-ins, ensuring a seamless and welcoming experience.
- Take ownership of each property in your area of responsibility, ensuring a fully-stocked inventory and highlighting any damages or maintenance work required.
- Respond to guest enquiries and requests promptly and knowledgeably, providing exceptional customer service from the day of check-in to post check-out.
- Report any additional charges, such as early check-ins, late check-outs, and smoking fees.
- Oversee stock levels and conduct regular stock takes in our storage units.
- Verify guest IDs to ensure accurate bookings.
- Collaborate with the team to maintain cleanliness and upkeep of properties.
- Act as a point of contact for guests, addressing their needs and resolving any issues that may arise.
- Collaborate with the team to manage linen and consumables stock.

**Requirements**:

- Ability to work independently and take initiative.
- Strong communication skills, responding quickly and clearly.
- Highly organised, methodical, and able to plan effectively.
- Excellent customer service skills and a personable and professional demeanour.
- Adaptable, flexible, positive, and resilient.
- Previous experience in hospitality or customer-facing roles is preferred.
- Must possess a valid driving license and have access to a car.
- Located within a reasonable commuting distance from our regional base in Manchester.

**Salary**:
Starting salary: £23,000 per annum

Salary after probation: £24,000 per annum

**Travel Expenses**:
We offer a mileage reimbursement of 45p per mile for travel expenses.

**Performance Standards**:

- Conduct regular inspections of guest accommodations to maintain high standards of cleanliness and hygiene.
- Assess and record damages, addressing property-related issues in a timely manner.
- Provide exceptional customer service, ensuring positive reviews and enhancing our reputation.
- Effectively handle guest enquiries and complaints, resolving issues and escalating when necessary.
- Ensure compliance with privacy and data protection laws.
- Adhere to health and safety regulations and company policies.
- Work collaboratively with colleagues and third-party suppliers.
- Embrace and support business transformation and contribute to a positive work culture.

**Why Join Us?**

At My Property Host, we are committed to creating exceptional experiences for our guests. As a Guest Experience Specialist, you will have the opportunity to make a significant impact on our guests' satisfaction and help shape our growing company. You will work in a dynamic and supportive team environment where your contributions are valued, and your growth and development are encouraged. In addition, you will receive a competitive salary, with the potential for salary growth after the probation period, along with travel expense reimbursement for using your own car.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Weekend availability

Application question(s):

- what is your current notice period?

**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence and access to a car (required)

Expected start date: 25/07/2023

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