Private Healthcare, Sports and Imaging Services

2 weeks ago

Leeds, United Kingdom LivingCare Group Ltd Full time

**PURPOSE**

This role will be the first point of contact for all private, sports and imaging customer contacting the LivingCare Group in relation to our private and paid for services.

We require an individual who has an exceptional understanding and track record of customer service, who is willing to go the extra mile and who is able to actively able to multi-task and work under pressure.

The administrator will respond to all private enquiries, including facilitation of any booking enquiries which may involve discussions with the clinical team members.

The administrator will also be the key contact and responsible for building positive relationships with sports and athletic contacts.

It will be imperative to work closely with the wider operational team to ensure clear lines of communication and outstanding service delivery are provided in line with customer expectations.

**MAIN DUTIES AND RESPONSIBILITIES**
- Managing the online and telephone booking of private services across the region
- Engaging with sports teams and athletic clubs to build positive relationships
- Managing waiting times and escalating where appropriate
- Converting private customer enquiries into bookings
- Reviewing the private pathway in comparison to other private providers to ensure we offer an outstanding service
- Taking direct payments and recording on appropriate platforms
- Engaging with insurance providers
- Ensuring delivery of company KPIs
- Making onward referrals where required
- Ensuring exceptional customer satisfaction, and monitoring and responding to feedback
- Recording customer details on the appropriate database as required and monitoring trends and patterns
- Promotion of the service through online platforms in conjunction with the marketing and commercial team
- Ensuring all processes are completed for customers booking appointments with LivingCare
- Manning the imaging and private services reception desk on a rota basis
- Meeting and greeting patients as required at the clinic
- Any responsibility within the customer service function.
- First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors

**Overview of The LivingCare Group**

The LivingCare Group are an employer that recognises the value of our staff team as our key assets and as such we invite you to not only join our business but to join our LivingCare Family.

We offer our employees a number of benefits and incentives, some of which include:

- NHS discount at a range of shops and restaurants
- Employee of the month rewards
- Parklife discounts (available to staff located in Leeds)
- Cycle 2 Work scheme
- Good value on-site restaurants, nearby shops and gym
- Birthday paid holiday
- Company Events
- We believe in a great and positive work-life balance. We do this for our staff by offering:

- 28 days minimum holiday plus bank holiday
- Opportunities to work flexibly
- Social events including staff Christmas parties
- Quality working environment
- Bi-monthly staff newsletters

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 38 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme

Work Location: One location

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