Customer Insight Specialist

3 weeks ago


Bradford, United Kingdom Morrisons Full time

**About The Role**:
The Customer Insight Specialist - Category & Commercial will join our Marketing department.

Your role will be key to connecting our Commercial team with our customers' needs and ensuring that they are at the heart of everything we do. You will help Commercial to understand where and how to win by fully understanding and engaging them with our customers.

Some of your responsibilities will include:

- Support the development of commercial insight, including range review inputs and category strategies
- Drive enthusiasm and usage of our customer strategy with the commercial team
- Lead and deliver compelling and clear insight to the business
- Deliver commercial performance reporting by combining various data sources, including sales, market and customer, to provide insightful recommendations to the business
- Manage relationships with our smaller market agencies to ensure we are getting full value from them
- Generate income and value for the business by encouraging suppliers to work with our customer data
- Develop authentic and strong relationships with key stakeholders, particularly within Commercial and Marketing

This is a role operating over a four day working week*. Based at our fantastic head office in Bradford. Boasting an on-site restaurant, coffee shop, convenience and sample store, prayer room, free parking and regular company-wide events and promotions. Ideally, applicants will live within a reasonable distance of our office.

**About The Company**:
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.

Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.

We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.

Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you

Some of the benefits you can expect as follows;
- 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
- Annual bonus scheme
- Generous holiday entitlement
- Four day working week with flexible working hours
- Company pension contributions
- Private healthcare
- Perks with over 850 retailers
- Free parking onsite

**About You**:
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:

- A degree or relevant academic qualifications / workplace experience
- Analytical minded, highly numerate, a problem solver
- Exceptional written, visual and verbal communication skills
- Data literate but with an understanding of how to convey the story that sits behind the data
- Strong organisational and prioritisation skills, with the ability to work to changing time and resource constraints
- A passion for doing the right thing by customers with a high level of drive and personal resilience
- Effective influencing skills
- Good excel skills

About us
- 15% colleague discount in our stores and online, plus 10% for a friend/family member
- Annual bonus scheme
- Generous holiday entitlement
- Four day working week* with flexible working hours
- Company pension contributions
- Private healthcare
- Perks with over 850 retailers

We're Foodmakers and Shopkeepers and together, we make Morrisons. We’re the only UK retailer with our own manufacturing business spread across 18 sites, not to mention nearly 500 stores, we’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food, sell it, or join us in our head office, we’d love to meet you
- The four day working week comes with the requirement to work 11 Saturdays per year. These days are shorter (six hours in total) and are mainly used for personal development, quarterly team meetings and supporting our store and site colleagues.



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