Head of Patient Experience
5 days ago
The Head of Patient Experience & Engagement is a pivotal role within the Corporate Nursing Directorate. The role supports the Director of Nursing, Midwifery & Patient Services and the Deputy Director of Nursing in the delivery of our Patient Experience & Engagement Strategy.
The post holder will be responsible for developing and implementing systems and processes to ensure compliance with contractual and legislative requirements, guidance and best practice as well as the Trust’s own policies and procedures around patient experience and patient and public involvement. They will utilise highly developed specialist knowledge on the services within their remit to interpret and communicate highly complex data, using excellent negotiating and influencing skills to ensure that the patient voice is heard and improvements made based on feedback.
Extensive senior management experience in a large complex organisation with demonstrable experience of directing and implementing strategic plans, as well as possessing proven people management qualities, is essential.
The post holder is responsible for leading the ongoing development of the Trust’s strategic programme of patient experience and involvement, leads on the development of robust patient experience measurements and has a strong presence in supporting and monitoring the quality improvement interventions that result. In addition to this, the post holder is key to ensuring coproduction is embedded as default within the organisations decision making culture.
The post holder is a key resource within the Trust’s corporate nursing team and a strong advocate for the patient. Critical to the success of this role is combining highly credible programme management skills, data analysis and presentation skills with the insight and confidence to inspire staff to transformation-level change whilst involving patients in key decisions.
The post holder will be required to interpret national requirements into Trust strategies and policies, compliance requirements, producing analytical and assurance reports at operational and Board level.
See enclosed Job Description & Person Specification
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Collecting, Collating & Analysing patient feedback for improvement
Proactively scan internally and externally for best practice and patient experience improvement ideas. Translate these ideas into information that inspires progress against the Trust’s Patient Experience and Public Engagement Strategies.
Encourage others to be curious and positive about learning from elsewhere.
Advise senior managers on issues supporting them to a certain course of action; delivers and develops formal complex presentations to large groups of staff clearly and persuasively.
Manage the Trusts administration of the Friends and Family Test, ensuring feedback and dissemination of results and development and monitoring of any resultant improvement practices. Ensure continued compliance with NHS England Guidance.
Manage the Trust contractual relationship with the survey provider and undertake regular cost benefit analysis to determine future direction.
Manage the Trusts administration of the CQC National Survey programme, including the tendering of a service provider.
Provide management to the Patient Experience Co-ordinator and Patient
Experience Assistant.
Analyse data using both Quantitative and Qualitative methods, and triangulate data from a range of sources and make informed decisions and recommendations based on that analysis.
Understand and continually make connections between safety, efficiency and experience objectives to ensure the Trust delivers ambitious and sustainable improvement.
Maintain excellent links with other functions across the Trust and develop a joint understanding of the implications and potential of patient experience improvement activities in relation to these and other functions and the Trust overall.
Work a
-
Patient Safety Co-ordinator
3 days ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeTo work as part of the Patient Safety and Governance Team, supporting the Trust’s transition to the Patient Safety Incident Response Framework by providing key administrative functions including, monitoring trackers within the local incident management system (DATIX), facilitating the process for receiving and acknowledging CAS alerts, assisting with the...
-
Patient Contact Centre Administrator
8 months ago
Northampton, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full timeThe Patient Contact Centre (PCC) is responsible for the management of referrals for the MSK Physiotherapy, Diabetic & High Risk Foot (D&HRF) and Hand Therapy Services. This referral management includes the receipt, patient acknowledgement, registering and prioritising of all referrals and the booking of patient appointments across all three...
-
Patient Administrator
2 days ago
Northampton, United Kingdom Newmedica Full time**Patient Administrator** We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health. We have an exciting opportunity that has arisen for our new service that has just opened...
-
Patient Administrator
7 months ago
Northampton, United Kingdom Newmedica Full time**Patient Administrator** **Who are we?** Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for more than 225,000 NHS and private patients a year in over 26 locations and we’re...
-
Patient Administrator
2 days ago
Northampton, United Kingdom Newmedica Full time**PATIENT ADMINISTRATOR (Northampton)** We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health. We have an exciting opportunity that has arisen for our new service that...
-
Patient Advocate
2 months ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £28,000 - £35,000We are seeking a dedicated Patient Advocate to join our healthcare team at beBee Professionals in Northampton. The successful candidate will be responsible for providing patient-centered care, administering treatments, and collaborating with other healthcare professionals to ensure the best outcomes for our patients.Key Responsibilities:Assess and monitor...
-
Patient Administrator
2 days ago
Northampton, United Kingdom Circle Health Group Full time**The Three Shires Hospital** in Northampton **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best big...
-
Northampton, Northamptonshire, United Kingdom This is an IT support group Full timeSpeech and Language Therapist - Head and Neck Cancer Team:We are recruiting for an experienced Speech and Language Therapist to join our dynamic Head and Neck Cancer team at Northamptonshire Healthcare Foundation Trust. This is an exciting opportunity to develop your skills, work with a talented multidisciplinary team, and make a positive impact on the lives...
-
Head of Equine Nursing
3 weeks ago
Northampton, Northamptonshire, United Kingdom bvsjobs.co - Jobboard Full timeJob Summary">We are seeking an experienced veterinary nurse to join our equine team as a Head Equine Veterinary Nurse. This is a fantastic opportunity to develop and improve the day-to-day running of our equine practice, and to lead a team of veterinary nurses in providing high-quality patient care and customer service.Key Responsibilities:">">Lead a team of...
-
Patient Care Coordinator
7 months ago
Northampton, United Kingdom Chancery Dental Duston Full timeWe are looking for a forward-thinking individual to join our amazing team. As one of our Patient Care Coordinators, your focus will be on the quality of service you deliver and the patient experience. We are looking for an individual who helps to make our patients journey as smooth as possible. From the first phone call, we want our patients to know they...
-
Patient Catering Host
1 week ago
Northampton, Northamptonshire, United Kingdom NHS Full timeJob OverviewWe are seeking a Patient Catering Host to join our team at Northampton General Hospital. This is an exciting opportunity for someone who is passionate about providing high-quality food and beverage services to patients in accordance with best care practices.The successful candidate will work under minimal supervision, taking initiative to enhance...
-
Head and Neck Admin Assistant
9 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeThe post-holder will play an integral role in promoting and ensuring a professional and positive working environment for patients attending the Head and Neck services in Northamptonshire. The role is responsible for the ongoing management of waiting lists, the organisation of clinics and patient appointments and daily tasks associated with the daily...
-
Patient Care Coordinator
3 weeks ago
Northampton, Northamptonshire, United Kingdom CV-Library Full timeAbout the Role:We are seeking a highly skilled and experienced Recovery Lead to join our team at The Cherwell Hospital in Banbury, Oxfordshire. As a key member of our clinical operations team, you will be responsible for ensuring the smooth and efficient recovery of patients following surgery.To succeed in this role, you will need to have significant...
-
Head and Neck Admin Assistant
9 months ago
Northampton, United Kingdom Northampton General Hospital Full timeManging the clinic services and booking patients according to the patients pathway. Setting up new clinic templates. Allocate appointments appropriately for patients with a wide variety of complicated treatment & complex special care needs. Liaise with parents, carers, Nursing and Residential Homes, GPs, GDPs, and educational establishments. Responsible for...
-
Patient Catering Host
7 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timePatient Catering Host Monday - Sunday We have several vacancies for Patient Catering Hosts to join our patient catering team. There are various shifts available across Monday to Sunday. **The shifts available are**: Evening 16:00 to 18:00 (Monday to Sunday) Dependent on applicants preferences we can cater for a variety of combinations of the shifts...
-
Patient Catering Host
7 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timePatient Catering Host Monday - Sunday We have several vacancies for Patient Catering Hosts to join our patient catering team. There are various shifts available across Monday to Sunday. **The shifts available are**: Evening 16:00 to 18:00 (Monday to Friday) Dependent on applicants preferences we can cater for a variety of combinations of the shifts...
-
Patient Administrator
7 months ago
Northampton, United Kingdom Circle Health Group Full time**Patient Administrator (Bank)** **The Three Shires Hospital** **Bank Shifts** **Salary Up to £11.00 per hour** The Three Shires Hospital** in Northampton **is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare...
-
Receptionist - Head and Neck
7 months ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeHead and Neck are looking for a friendly efficient team member to be the front line of welcoming our patients across the services. As a receptionist will need to be methodical, support the efficient running of the Out-patient clinics. Empathetic, and understanding at all times. You will be dealing with patients on a daily basis face to face or on the...
-
Head and Neck Receptionist
3 days ago
Northampton, United Kingdom Northampton General Hospital NHS Trust Full timeHead and Neck are looking for a friendly efficient team member to be the front line of welcoming our patients across the services. As a receptionist will need to be methodical, support the efficient running of the Out-patient clinics. Empathetic, and understanding at all times. You will be dealing with patients on a daily basis face to face or on the...
-
Patient Catering Host
5 days ago
Northampton, Northamptonshire, United Kingdom NHS Full timeWe are seeking a motivated Patient Catering Host to join our team at Northampton General Hospital, one of the largest employers in the area.The estimated salary for this role is £22,000 - £28,000 per annum, depending on experience.About the RoleThis is an exciting opportunity to work in a dynamic environment where you will provide high standards of both...
