Hotel Receptionist

5 months ago

Exmouth, United Kingdom Manor Hotel Full time

Ensure an efficient reception experience for Guests, includingcheck-in/out, and complete audit procedures as required.
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests nd, or, other depa.rtments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follows:

- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

**Salary**: From £10.50 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime

Supplemental pay types:

- Bonus scheme
- Tips

Ability to commute/relocate:

- Exmouth, EX8 2AG: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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