Cemar Supervisor

**Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.**

**_
Wildanet, building careers from the Southwest to anywhere._**

**Job Title**: CEMAR Supervisor

**Benefits**: Company Pension/ Employee Assistance Programme for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

**Location**: Liskeard Office

**Salary**: £27,500 - £32,500 per annum DOE

**Role Purpose**: The purpose of this role is to assist the Head of Planning and Logistics with build partner management administration and contract and CEMAR compliance supervision and administration.

**Main Responsibilities**: The CEMAR Supervisor will be responsible for supporting the operational team with CEMAR, contractual management, coordinating Build partner meetings, compiling monthly reporting packs and supervising compliance of the contract and Contract management software.

**Key Activities**:
While duties and responsibilities will vary, they typically include:

- Supervision of the Build partner payment process, ensuring all activities are completed, information is present, and deadlines are met with the necessary approvals.
- Compiling Monthly performance and escalation reports ahead of build partner monthly contract meetings
- Compiling Build Partner monthly performance reports for internal reporting purposes
- Agenda setting and attendance of Build Partner meetings, including minute taking and following up with meeting actions.
- Supervision of CEMAR use including NEC3 response time compliance
- Support of NEC3 contract compliance
- Reporting analytics from CEMAR usage to identify performance and trended data
- Supervision and receipt of contractual reporting and documentation.
- Communications via CEMAR
- Handling Contract escalations in between build partner performance meetings
- Ensuring quality information is passed via CEMAR from build partners and Wildanet
- Support with contract, CEMAR and Build Partner related processes, creation, and implementation
- Liaising with multiple stake holders.
- Establishing positive working relationships with Wildanet Build Partners
- Work with other departments within Wildanet, including but not limited to QS’s, Build Team, PMO team, Project Coordinators, Finance

**Essential Person Specification**

**Knowledge**:

- Good understanding of Microsoft Office and use of CRM tools
- An understanding of the importance of delivering exceptional customer service
- Knowledge of telecommunications (Desirable)
- Knowledge of CEMAR (Desirable)
- Knowledge of NEC3 contracts (Desirable)
- Knowledge of contract management (Desirable)

**Skills/Attributes**:

- Exceptional organisational skills
- Excellent communication skills both written and oral
- Good coordination skills and ability to take and execute clear instructions
- Proven track record in being able to work to pre-defined processes
- Ability to contribute to the creation and introduction of new processes
- Ability to multitask and work well under pressure in a fast-paced environment and able to adapt to change that will drive improvement
- Ability to create/update daily / weekly / monthly business reports
- Excellent interpersonal skills
- Quality and attention to detail
- Self-motivated and proactive
- Confident, outgoing, and personable
- Good organization at multi-tasking
- Able to deliver an exceptional customer service experience
- Able to prioritise tasks
- Ability to adapt language, to suit appropriate audience and situations
- Adaptable
- Able to work to deadlines

**Experience**:

- Experience of working to high levels of compliance and attention to detail
- Experience of working within a process driven environment
- Experience of working with contract management (Desirable)
- Experience of attending and organizing high level meetings (Desirable)
- Experience compiling and communicating high level reporting (Desirable)

**Qualifications**:

- Qualified in English and Maths to a grade ‘C’ or equivalent

**Circumstances**:

- Usual working hours are 9am to 5pm Monday to Friday, flexible working hours would also be considered