Customer Service Representative
3 months ago
**Advert Template**
Job Title: Customer Service Representative
**Salary**: £22,200 - £26,400
Location: Cambridge, Hybrid
Contract: Permanent, Full Time, 35 Hrs Per Week
Ready to take on a role where every interaction counts? Join us as a Customer Service Representative, where you can be the driving force behind our commitment to excellence in customer service. Your contributions will be key as you provide an efficient and high-quality service to global customers ordering our print and digital products.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. This role has become available due to an internal move and represents a great opportunity to embark on a fulfilling career journey with us.
**About the role**
You will be responsible for accepting orders and investigating queries across hundreds of customers which can range from individuals students to large distributors, societies, members or agents.
The scope covers all print and digital product globally and/or regionally across all business streams, Academic, Education and English Language Training (ELT).
**The Role**
In this exciting and varied role, you will own, investigate, and resolve customer queries within agreed timescales, whilst maintaining the highest standard of procedural, auditor and regulatory requirements.
You will be a vital voice of the customer, contributing to changes and developments in the customer experience.
- You will be responsible for accepting orders and investigating queries across hundreds of customers which range from individual students to large distributors, societies, members or agents. There is a wide range of product and system complexities, so you will be devoted to supporting our customers and internal contacts.
**About you**
- You will be efficient and self-motivated, and able to provide excellent service to our customers and internal contacts globally.
- Part of this role entails producing reports therefore an interest in and aptitude for reporting/data would be advantageous, along with the ability to use all MS Office packages including spreadsheet functions.
- You will be experienced in dealing with customers at all levels, remaining approachable in a pressured environment. The ability to speak any European languages would also be beneficial.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
**Rewards and benefits**
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
***
- Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements._
**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
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