Customer Service Advisor

4 weeks ago


Orpington, United Kingdom Netbox Digital Ltd Full time

Customer Service Advisor

**Salary**: £22,000-£24,000 + commission OTE £30k minimum
Location Orpington
Hours: Monday
- Thursday 8:45am-5:30pm Friday 8:45am
- 5pm

My exclusive client based in Orpington is looking to recruit a Customer Service Advisor into their Customer Success Team. You will be joining a well-developed company where retention is so high people haven’t left for over 10 years. The team that you will be working in has been a recent addition to the company due to growth and meeting customers requirements.

My client is looking for someone who is early within their career looking to earn extra money for just simply competing your job. You will be managing customer feedback and gaining potential leads from customers passing them to the sales team to convert.

Duties of the Customer Service Advisor:

- Getting in contact existing customers are happy with the solution and gaining effective feedback to help improve service of my client and help the company grow.
- Updating systems and filtering spreadsheet data to see new potential clients to complete research.
- Engage with new potential customers and understanding their possible needs by gaining knowledge about their business.
- After speaking with the customer, upselling a potential service and generating a lead to the sales team for a call back.
- Working alongside the directors completing projects when required and giving regular updates.

Requirements and experience of this Customer Service Advisor:

- Excellent telephone etiquette delivering first class customer service
- Good standard of excel experience
- A bubbly go getting personality
- It literate
- Self motivated to want to earn more money

**Benefits**:

- £10 for every lead generated for sales (doesn’t need to convert)
- Gaming canteen with Playstation, gaming beanbags,
- Bushpa Cash Plan
- 28 days annual leave
- Early finish on a Friday
- Employee Assistant Plan for mental health, financial advice and legal advise
- Companies days out to Ascott, Beyonce tickets, cinema tickets, lunches all at companies expense

To be considered for this Customer Service Advisor in Orpington, APPLY or call El on 01634 668 186 OPT 2. Look forward to hearing from you.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person



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