Customer Service Advisor
3 weeks ago
**About us**
Good Life + is a subscription business where our presenters do daily live draws on YouTube, Twitch and Facebook giving away prizes. These prizes include luxury electricals, Spa retreats/Holidays and experience Days, then once a month, usually the last day of the month we give away a Luxury car. We also offer our members exclusive deals and discounts in the member zone. Our planned growth for 2023 is huge and we are looking to build only the best team to help reach this goal
Our work environment includes:
- Modern office setting
- Work-from-home days
- Growth opportunities
We are recruiting for a Customer Service Advisor to answer all help desk calls, mainly from existing customers cancelling subscriptions and keeping a log of the customer details and cancellation reasons. Going forward the helpdesk will also assist new customers with setting up accounts over the phone also, including taking payment details and explaining the different membership options. There may also be some small customer complaints to deal with or escalate to another team.
This role is mainly working from home - but you would be required to come in the office 1, potentially 2 days per week.
The working hours would be 9:00am-5:30pm with 1 hour for lunch and 5pm finish on Fridays. You would be required to commit to training for at least 3 full days on your first week in our head office which is based in Orpington, BR5.
**Role Requirements**
**Job Types**: Full-time, Temp to perm
Pay: £18,000.00-£21,000.00 per year
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Orpington: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Orpington
Application deadline: 22/03/2023
Expected start date: 03/04/2023
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