Customer Resolution Specialist

3 weeks ago


Sheffield, United Kingdom Interaction Recruitment Full time

Interaction Recruitment are recruiting for our Sheffield based client for a full time, permanent Customer Resolution Specialist
Location - Sheffield (Hybrid with 1 day in the office after 6 month probation)
Starting Salary £22105.20 - working 39 hours per week
Start Date: 5th March
This role is key in building and retaining a long-lasting relationship with new and existing customers by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations
The Role:

- Optimise the customer experience and secure satisfied customers
- Support every customer by providing fast and easy solutions to simple customer enquiries
- Log relevant customer information to improve the business and the customer experience.
- Actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer.
- Fulfil daily business tasks in line with operational routines, regulations and guidelines.
The Person:

- Have the experience to understand customer needs and expectations
- Enthusiastic and able to work with others in a team.
- Good listening and communication skills in both verbal and written form.
- Ability to work in a multitude of systems, handling more than one task at the time.
- Stress-resistant and able to work in dynamic environment.
Shift Patterns following on from a 8 week training would be 8 hours per day working between the hours of Mon-Sat 7-8.15pm and Sunday 7-7.15pm, every other weekend. (1 in 2 weekends). During training the hours would be Mon - Fri 9am - 5.30pm
Work from home 4 days per week once fully trained once you have passed your 6 months probation if you want to.
Salary is £22105.20 to start
This would be initially 12 weeks via Interaction Recruitment



  • Sheffield, United Kingdom Interaction Recruitment Full time

    **Reference** 417076 **Salary** £10.90 - £10.90/hour **Job Location**: - United Kingdom - England - Yorkshire and the Humber - South Yorkshire - Sheffield **Job Type** Permanent **Posted** 07 February 2023 Interaction Recruitment are recruiting for our Sheffield based client for a full time, permanent Customer Resolution Specialist Location -...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...


  • Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...


  • Sheffield, Sheffield, United Kingdom CRA Legal Full time

    Job Title: Dispute Resolution SolicitorLocation: SheffieldContract: Full Time or Part Time, Permanent Salary: £28,000 to £40,000 (however is negotiable DOE)The organisation will offer you the following benefits package: 30 days holiday plus bank holidays Additional discretionary leave during XMAS office closure Pension scheme Flexi time scheme Life...


  • Sheffield, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that. We’re here for the first step, the next...


  • Sheffield, United Kingdom McCain Foods (G.B.) Ltd Full time

    **Position Title**:Customer Experience Specialist **Position Type**: Regular - Part-Time **Position Location**:Scarborough **Requisition ID**: 24027 **There’s nothing beige about McCain** Except our potatoes — and we’re extremely passionate about them. When you join McCain, you’ll be joining the biggest player in the frozen potato game,...


  • Sheffield, United Kingdom Daisy Communications Full time

    Company Description Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there’s always an exciting...


  • Sheffield, United Kingdom Daisy Communications Limited Full time

    Responsibilities : Performing outbound call activity Establish a suitable resolution for both the customer and the business in a timely manner. Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams. Identify and escalate any process issues and offer...


  • Sheffield, United Kingdom Daisy Communications Limited Full time

    Responsibilities : Performing outbound call activity Establish a suitable resolution for both the customer and the business in a timely manner. Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams. Identify and escalate any process issues and offer...


  • Sheffield, United Kingdom Daisy Communications Limited Full time

    Responsibilities : Performing outbound call activity Establish a suitable resolution for both the customer and the business in a timely manner. Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams. Identify and escalate any process issues and offer...


  • Sheffield, United Kingdom Data Vertex Full time

    We warmly invite you to enhance your career from the comfort of your home as a Remote Customer Support/Administrative Specialist. This role provides a unique blend of customer interaction and administrative tasks, ensuring both our customers and our internal teams receive outstanding support. As a Remote Customer Support/Administrative Specialist, you will...

  • Counter

    4 days ago


    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway and Avanti West Coast) and our open access operator (Lumo & Hull Trains). We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We...


  • Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyAn established, thriving and expanding business in Sheffield recruiting for a Customer Services Manager, ideally from a commercial, manufacturing background, to manage a team of 7.Your new roleA very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the...


  • Sheffield, United Kingdom Tecomet, Inc. Full time

    Build innovative solutions and design the future. You can pursue your potential at Tecomet by working with a dedicated team to solve complex challenges, in partnership with industry-leading clients in medical device technology, aerospace, and defence industries. With the backing of our steadfast brand, you can be a part of the next era of manufacturing by...


  • Sheffield, United Kingdom Sherwin-Williams Full time

    In the role of Customer Service Specialist you will be based at our Sheffield site providing customer service and support to our internal and external customers, resolving problems, researching complex information and building customer relationships. The position ideally requires someone with previous customer service experience and the ability to speak and...


  • Sheffield, United Kingdom SCC Full time

    Customer Support Engineer Site based role in Sheffield supporting a key customer. Salary £23,000 plus a wide range of benfits. Due to unprecedented growth, SCC, Europe’s largest privately owned IT organisation, is looking for an onsite Customer Support Engineer to join their highly skilled and motivated team. Why SCC? - The opportunity to work on one...


  • Sheffield, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyAn established, thriving and expanding business in Sheffield recruiting for a Customer Services Team Leader to manage a team of 7.Your new roleA very exciting time to join this international business! Looking after a happy, engaged and knowledgeable team, this role will be pivotal to the department's ongoing success, so you must have...