CRM & Helpdesk Consultant Salesforce

1 month ago

Leeds, United Kingdom Lucy Walker Recruitment Ltd Full time

**Salary negotiable circa £30,000 + 10% Bonus**:

- **Plus a superb range of benefits including**:

- **Bonus**:

- **27 days holiday which increase each year**:

- **Additional ½ day off every 3 months**:

- **Your Birthday off**:

- **Many many social events**

This is a superb role within a brilliant Company in Leeds who is a creative Media agency working within the Retail and FMCG sector, experiencing continued strategic growth. This is a great opportunity to work within a busy and dynamic culture, where youwill be constantly encouraged to grow and develop. This is a hybrid role which also offers flexibility with hours. The working environment within this creative business, is quite unique with a very relaxed but very focused feel and really stunning officesin Leeds. This role will work closely with the Salesforce Manager and will have responsibility for working closely with Account Managers internally and with International clients externally supporting with all queries relating to the Salesforce platform, withthe aim of driving solutions.

**Key Areas of Responsibility**:

- Working closely with the Salesforce Manager to manage a wide range of queries relating to the Salesforce platform
- Being a key point of contact for clients, conducting face to face meetings via Zoom and proactively participating in key client meetings
- Communicating extensively internally with Account Managers across the business, being a key area of communication support to them with Helpdesk queries
- Involved with ongoing and new projects relating to the Salesforce platform to ensure maximum and best possible output
- Reporting across both Salesforce and across Excel, producing data
- Making recommendations for improvements as you develop and progress within the role
- Possible International travel involved with this role to North America
- If you don't have that Salesforce exposure, you will be very IT literate with exposure to another CRM platform and you may have helpdesk or possibly e-marketing experience
- You will have a confident approach, really strong communication skills with a natural ability to build strong relationships at all levels with ease
- Strong Excel knowledge is essential, any experience working with Tableau, Conga and Docusign is an advantage
- A proactive approach across every area of your work, being very solution led in your approach
- A team player

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