Technical Services Executive
3 days ago
**Technical Services Executive (HGV) full time, permanent position**
**Based in the Surbiton area,**
**Salary: £30, 000 per annum plus benefits package**
We are currently recruiting for a Technical Services Executive (HGV) on behalf of our client, a highly successful fleet management organisation with HQ based in the Surbiton area. Reporting to the Head of Operations this the purpose of the role is to providea high level of service delivery to client in all areas of the Technical Services operation and to provide support/guidance for all areas of the business who interact with the department.
**Person Specification:
- **
**Must be a time served HGV Technician qualified to City & Guilds Manufacturer or ATA standards.**
- Relationship management experience.
- Working within a Quality Standard / framework
- In-depth knowledge of Client Services Management and /or the Fleet Services Management industry
- Proficient in MS Office systems with confidence and ability to learn new systems and technology as and when required.
- High level of industry Knowledge and awareness essential
- Good working knowledge of 1 Lin k and / or R2C desirable
- Ability to produce accurate work to tight deadlines
- Ability to communicate clearly both in written and verbal communications
- Ability to problem solve and think outside the box
- Possess time management and work prioritisation skills
- Commitment to get the job done ahead of time to the highest standards
- A good team player
- Hard working with a positive and proactive attitude
- Full driving licence desirable but not essential
**Key Responsibilities: -**
- To monitor and action all modules of systems such as 1Link, R2C and Fleetware in order to ensure that the focus is always maintained on costs control and vehicle downtime
- To ensure that all work authorised is in accordance with inspection regimes, servicing schedules and industry recognised times. Whilst paying attention to vehicle histories, contract type, contract duration, warranty position and client specific procedures.
- To ensure breakdown and recoveries are directed to appropriate network repairers in accordance with departmental procedures to include service bookings, downtime management reports and invoice processing.
- To maintain a positive and professional attitude building and maintaining relationships with internal external clients and suppliers.
- To act in a manner which is efficient, orderly and timely ensuring tasks are achieved within
- the set time-scales.
- To deal with any concerns or issues that may arise, implementing preventative improvements.
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