Service Administrator
3 days ago
**Workshop Administrator**
**Western Commercial, Broxburn**
**Salary - Up to £24,000 DOE**
Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world’s best loved brands. If you haven’t already, please browse around our company website and immerse yourself in our company’s history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western
This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 37 sites with just over 1500 employees.
**What does the job entail?**
- To process all areas of admin work within the Department in accordance to procedures defined by the manufacturer and company policy
- To greet customers in a courteous and efficient manner, both in person and by telephone
- To advise customers and colleagues on service and / or repair requirements
- To maintain up to date product knowledge of vehicle service repair & warranty policies and product changes
- To supply accurate and timely estimates for necessary work when requested
- To accurately record and communicate customer work instructions
- Prepare and present invoices in a consistent and professional layout
- Listen to and record customer complaints in the Company Complaint Log as instructed and review with Department Manager where appropriate
- Assist in maintaining your work station and reception area ensuring a clean desk policy is kept at all times
- Maintain the Group’s Dealer Management System with up to date customer record information for future follow up and marketing
- To process all job cards / invoices in a timely manner ensuring work in progress is kept to a minimum
- To correct and re-submit any invoice corrections as quickly as possible
- To maintain a good filing / control system to aid any future audit process
- Assistance with any other task as directed
**What are we looking for?**
- Previous experience within a commercial service environment, specifically HGV, would be advantageous but is not essential.
- Presentable and experience of working in a customer service environment
- Previous experience of working in a fast paced service department would be an advantage but not essential
- Ablility to work on own initiative
- Focused on customer service
**In addition, we offer first class employee benefits scheme such as**:
- Enjoy your birthday off on us every year
- Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Cashpoint - Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Generous Holiday Allowance - Your free time matters to us We offer all our employees 30 days annual leave each year (pro rata) which increases with length of service
- Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Giving Back - We are proud to support charities and organisations that work to improve the communities that matter to us. In the past we have raised thousands of pounds for local charities by organising events from white water rafting to charity raffles.
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