Sales and Provisioning Coordinator

5 days ago

ShorehambySea, United Kingdom Clearline Recruitmentment Ltd Full time

**Job Title**: Sales and Provisioning Coordinator

**Location**:Shoreham-by-Sea, West Sussex

**Salary**:£12/hour

**Full Time, Ongoing Temporary**

Our client is a leading technology company based in Shoreham-by-Sea who are looking to hire a Sales and Provisioning Coordinator on a temporary basis.

**Responsibilities**
- Provide administrative support to the Data Team, tasks to include;- Sending Planned Engineering Works to customers
- Reconciling invoices and raising queries with suppliers where needed
- Requesting SLG credits back from carriers and ensuring we receive these
- Day to day delivery of Network Services (Leased Lines/FTTC/SOGEA etc); ordering through to handover in line with our set processes
- Own the relationship between supplier and customer ensuring smooth implementation
- Update and maintain billing and delivery records in a timely and accurate manner
- Confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales
- Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets
- Chase, update and follow through to completion all orders, including escalations in a timely manner
- Deal with ongoing maintenance and response for any Network Provisioning Inbox queries
- Update the Networks Team Lead on any provisioning orders being escalated or potential issues
- Adhere and contribute to the company's quality system and processes, and their maintenance
- Contribute to and promote the use of best practice and continual service improvement within the team.
- Any other relevant duties to ensure the smooth running of the department.
- Day to day delivery of Network Services (Leased Lines/FTTC/SOGEA etc); ordering through to handover in line with our set processes
- Own the relationship between supplier and customer ensuring smooth implementation
- Coordination of Project, BAU and Multisite rollouts
- Liaise with customer contacts, including project meetings be it face to face or at customer site
- Work with other teams within the business to deliver customer solutions and ensure process alignment and a positive customer experience
- Liaise with Reseller contacts as appropriate
- Input into CRM/order management system development for Network Services
- Attendance of the service management reviews with key carriers, feeding back to key stakeholders where applicable
- Report on work volumes across the team
- Act as an internal escalation point for customers and colleagues who require assistance
- Understand and confidently interact with our Suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales.

**Requirements**:

- Bright, positive, hardworking team player
- Common sense, logical approach with a great eye for detail
- Demonstrable ability to take ownership and manage multiple tasks or projects of varying complexity in a controlled manner
- Ability to cope with changing environment
- Results and quality focussed
- Self-starter, proactive, highly organized with good interpersonal, written, oral and analytical skills as well as being innovative and dedicated
- Be prepared to own an issue and see through to completion but to escalate or ask for help when needed
- Highly organised with an ability to manage and prioritise workload
- A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner
- Proficiency in MS Word & Excel and maintaining clear and accurate customer and task information
- A real team player who collaborates with all members of the team, department, and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficientand cohesive team and departmental effort.
- Be willing to go the extra mile for the sake of the customer, department, and the business

**Desirable Skills**
- Experience installing Ethernet services, leased lines, EFM, FTTC, WAN, MPLS or VPLS
- Experience working in a B2B service delivery role
- Customer service experience gained within the telecoms industry

For more information, please contact Chris Gower at Clearline Recruitment

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