Passenger Service Agent

3 weeks ago

Luton, United Kingdom Wilson James Full time

Would you like to be part of something amazing? Our people are our greatest asset, and we invest in career progression and personal development, so that you can be a part of a workforce that remains focused, dedicated, and happy. We collaborate, we raise standards, and we win awards. So why not come and be amazing with Wilson James?

**We are looking for a Passenger Service Agent to join us based at our client site in Luton.**

Working as a member of the Passenger with Reduced Mobility (PRM) Team you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft

**Main Duties**:

- Deliver or collect the special assistance passengers at the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Being professional, polite and courteous at all times.
- Carry out Customer Car Agent (CCA) duties as directed by Movement Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy as depicted by their ticket categorisation.
- Providing assistance with baggage.
- Ensuring that wheelchairs and buggies are clean and tidy at all times.
- Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
- Any additional reasonable duties as assigned by operational management.

**Essential Criteria**:

- Excellent communication skills with an empathic nature
- Must be able to lift passengers in accordance with manual handling guidelines
- Demonstrate excellent customer service.
- Basic IT Skills
- Demonstrate the ability to think and act quickly in emergencies or under pressure;
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Full UK driving license.

**Pay**: £11.70 per hour

**Benefits**:

- Annual leave of 5.6 weeks per year
- Life assurance scheme
- Company sick pay
- Pension Scheme
- Access to an Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression

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