Head Waiter

2 months ago

Edinburgh, United Kingdom Belmond Management Full time

**About the train**

The Royal Scotsman rekindles the romance of rail travel. Departing from Edinburgh, this luxurious train offers 2- to 4-night journeys around the Scottish Highlands. Just 40 guests are accommodated in 10 sumptuous, Edwardian-style carriages. Rich in Scottish craftsmanship and têxtiles, they conjure up an intimate, country-house atmosphere. Fine dining is an important part of the experience, with the Executive Chef and team creating exquisite feasts based on local specialities. The train’s bar boasts over 60 whiskies, as well as fine wines and other local specialities, including the train’s own gin. Guests also enjoy one of the most unique spas in Scotland: the Bamford Haybarn Spa, a carriage transformed into a light, airy treatment space offering botanically inspired therapies.

Off-train adventures enhance every journey and include private visits to laird’s castles, whisky distilleries and wildlife-rich estates. Guests can also customise their trip with a range of activities, from wild swimming and kayaking to stargazing and golf. Evenings are rounded off with exhilarating onboard entertainment, such as Scottish storytelling or a lively ceilidh. Everything about our train is extraordinary - and we want you to be, too.

**Working on-board: a moving experience**

In your role as Head Waiter, you will need to provide an excellent dining experience for our guests by ensuring the effective supervision and direction of the team, ensuring efficiency in the day to day running of food and beverage service and operations, whilst ensuring guest satisfaction.

The camaraderie and convivial atmosphere on board make this a rewarding role. You also reap the benefits of travelling through some of the most beautiful landscapes in the world - the pine-clad mountains and mirror-perfect lochs of the Scottish Highlands.

Our shift patterns vary depending on our journey schedule, but we have a dedication to your work-life balance. We aim to offer a rotation of 2 journeys on, 2 journeys off, which can most often be an estimated week-on, week-off rotation. As we know our schedule for the year, we also offer you a full rota for the season, which allows you to really plan your social calendar.

The train stables at a quiet station each evening to ensure a peaceful night’s sleep for all. You will sleep in the staff carriage, sharing a cabin with one of your colleagues. You will have regular opportunities to disembark and exercise, explore local communities, and enjoy personal time off.

We provide all meals on board, as well as supplying any special requests for snacks, etc. Additionally, we provide and dry-clean all uniforms while on duty.

N.B This is a permanent position however the trains season runs from March to November. Off season duties will be prescribed to you in order to restore the train post season and prepare for a new one.

**About Belmond**

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. As part of our Think Global, Act Local approach, we prioritise purchasing food from sustainable sources, run and support educational programmes and follow sustainable practices to reduce our impact on the environment.

**Role Responsibilities**
- Provide excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
- Provide breakfast, lunch and dinner service each day and carry out cleaning, mis en place. and maintenance duties.
- Bar - service of drinks and canapés in the Observation car pre-lunch and dinner, afternoon tea service and the preparation and service of ‘welcome back’ drinks. Carrying out cleaning and maintenance duties.
- Communicate with guests on a regular basis and anticipate guests needs to ensure guest satisfaction.
- Be fully conversant and aware of all guest dietary requirements.
- To maintain of all guest areas, stores and any other related areas, using systems in place to monitor and record all actions taken.
- Follow all relevant health department regulations and comply with HACCP, Food Hygiene Good Practice, Cleaning Controls, Pest Management, TRS H&S systems and other Rail Related Practices.
- Assist with ge

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