IT Support Clerk Degree Apprentice

2 weeks ago


Luton, United Kingdom QA Ltd Full time

**About Satisnet**:
With 40+ staff working throughout our two UK-based Security Operations Centres (SOCs) (Luton (HQ), and Edinburgh), we offer comprehensive Managed SOC Services to our 30+ (and growing) Managed Service customers. As a Global MSS Provider, we have SIEM-certifiedexperts, with deep knowledge of other supporting security tools, working throughout our 24/7 SOC.

Apart from our managed SOC services, our other most popular services are consultancy and cyber training. With leading vendor partnerships across the board, including being a Tenable Network Security Platinum Partner and the longest established IBM Securityand Splunk partners, we offer a broad range of tools/solutions, across the security spectrum, to end-users and service providers.

**Overview**:
You will have the opportunity to gain valuable skills and experience as you complete a BSC (HONS) Cyber Security Technical Professional Degree Apprenticeship.

The primary role of the support engineer is to provide first and second line support to Customers both external and internal. Communication is the key aspect of this job, working collaboratively with Satisnet’s systems engineering teams to support the infrastructurethroughout the development as a business, as well as to build proactive enhancing technologies and responsibility of security events.

You will also be involved with some initial troubleshooting and diagnostic analysis of technical equipment. Training will be provided on the company's bespoke products and you will also gain hands-on support experience with Microsoft O365, IT hardware, networking,and cloud technology.

**Salary**: £19,000 per annum.

**Duties**:

- Provide first line support to External and Internal Customers
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Create knowledge-based operating procedures for External and Internal Customers
- Provide recommendations to the business on technical improvements.

**Desired skills**:
**What we are looking for**:

- Excellent Customer Service skills
- Exceptional communication skills, including the ability to provide step-by-step technical help, both written and verbal
- Outstanding organisational skills
- Interest in IT
- Hands-on experience with Windows/Linux/Mac OS environments
- Ability to diagnose and troubleshoot basic technical issues
- Problem solving

**Additional Information:**

**Location:**
Will be in the Luton Office but will be temporarily remote and applicants must be within 20 miles of the office.

**Entry Requirements**:

- A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:
**Satisnet Benefits**:

- Workplace pension
- Frequent team events
- Free onsite car parking
- Discounted gym membership
- Hybrid working
- Access to over 6000 discounts on UK retailers

**Future prospects:**
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.



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