1st Line Technical Support

2 months ago


Chester, United Kingdom Datascope Systems Ltd Full time

Following the internal progression of a member of our team we are looking for an enthusiastic person to join our Helpdesk.
- Can demonstrate an ability to enthusiastically engage with clients in a friendly manner, building relationships and understanding their needs
- Has excellent spoken and written English communication
- Is comfortable using computers.
- A willingness to learn how to operate our various systems to provide the support required
- Enjoys problem solving
- Has good organisational and time management skills
- Approaches tasks in a logical and methodical manner with a high attention to detail
- Takes initiative in their own development and takes opportunities to improve their skills
- Experience of the following is preferred but not essential:
- Microsoft Outlook
- Microsoft Excel

This is a great opportunity for someone with a technical/software interest that is looking for an entry level position in order to gain industry experience. An average day in the role is fast paced and no two days are alike, team dynamics are something that’s important to us - we support and learn from each other and have a wide mix of backgrounds.

Day to day responsibilities include:
- Establishing the nature of any problems; (hardware or software related)
- Collecting accurate information about client requirements and understanding their needs.
- Raising software fault tickets as required, referring hardware faults, sales enquiries, accounts queries etc to the relevant departments
- Identify potential for improvements to existing support systems

The are a number of opportunitues to progress within the role, or with in the wider company.

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chester, CH4 0GZ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 28/04/2023



  • Chester, United Kingdom 1TECH STAFFING LIMITED Full time

    **1st / 2nd Service Desk Engineer** **Chester - 28K** We are looking for a 1st / 2nd Line Helpdesk Engineer to join a growing international organisation with a solid reputation in tech solutions. You will join a busy Service Desk and be the face of the business for technical issues for their clients. You will be based onsite in the office near Chester and...


  • Chester, United Kingdom Senitor Associates Limited Full time

    2nd Line Support Engineer - Cheshire - £28KMy Client, an MSP based in Cheshire are looking for a 2nd Line Support Engineer to join their technical team.Main dutiesTo offer consumers first-line help desk support.Helping and collaborating with the team.To conduct site inspections and offer installation and support locally.To be able to precisely identify...


  • Chester, United Kingdom Oliver James Full time

    We are looking for an enthusiastic, driven individual to join a reputable & rapidly expanding organisation! You'd be joining & new and growing Network Operations function as this technology-leading company works to bring all of technology back in-house! Innovation is at the heart of this global technology function and as a member of this Networking function...

  • First Line Support

    6 days ago


    Chester, United Kingdom Stopford Full time

    **The Role** As a member of our support team, you will work with organisations of all shapes and sizes. You will have strong customer service and communication skills with the ability to communicate clearly, be highly flexible, be able to respond quickly and work as part of our team. This is a really varied role and you will work closely with developers...

  • First Line Support

    4 days ago


    Chester, United Kingdom Stopford Full time

    **The Role** As a member of our support team, you will work with organisations of all shapes and sizes. You will have strong customer service and communication skills with the ability to communicate clearly, be highly flexible, be able to respond quickly and work as part of our team. This is a really varied role and you will work closely with developers...

  • IT Field Engineer

    6 days ago


    Chester, Cheshire, United Kingdom Rise Technical Recruitment Ltd Full time

    IT Field Engineer (2nd Line) Cheshire £30,000 to £40,000 + Bonus Scheme, Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This...

  • IT Support Analyst

    1 week ago


    Chester, United Kingdom Shortlist Recruitment Limited Full time

    **IT Support Analyst** **Chester** **£25,000** ShortList Recruitment has an opportunity for an IT Support Analyst to join our client based in Chester. The IT Support Analyst will be responsible for 1st & 2nd line support duties and will be a point of contact for all IT support across the business. **Day-to-Day Duties for the IT Support Analyst include...

  • IT Support Engineer

    2 weeks ago


    Chester, United Kingdom Marstep Resourcing Solutions Full time

    This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your...

  • IT Support Engineer

    3 weeks ago


    Chester, United Kingdom Marstep Resourcing Solutions Full time

    This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your...

  • IT Support Engineer

    3 weeks ago


    Chester, United Kingdom Marstep Resourcing Solutions Full time

    This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. You may currently be 1st, 2nd or 3rd Line Support. Whatever your current level of experience, you will fit well within the team, and have the opportunity to continue to develop your...


  • Chester, United Kingdom Morson Talent Full time

    Configuration Controller& Technical Admin Support; Broughton, Nr Chester; 6 moth contract; £14.09 paye; Inside IR35 We have an opportunity for a temporary configuration controller/ technical admin support working with a large defence client based in Broughton, Nr Chester. Job Purpose: To create and validate the final Assembly Inspection Report, ensuring all...


  • Chester, United Kingdom Loftware Full time

    We are looking for a Technical Support Engineer to join our team . As a Technical Support Engineer, you will analyze customer issues with deep understanding of all logs and data being gathered. You will diagnose and quickly resolve customer and product issues. You will provide insight into customer issues utilizing remote working sessions to review...


  • Chester, United Kingdom Global Technology Solutions Ltd Full time

    Deskside Support Engineer Chester **Salary**: £26,680 Supporting one of our clients based on-site in Chester, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents, hardware refresh and service requests, while minimising disruption and providing first-class customerService. The site benefits from easy access...


  • Chester, Cheshire, United Kingdom ea Change Full time

    IT Support Engineer Chester We have partnered with a leading Financial Services client who is seeking a competent individual to provide on-site technical support to end-users, ensuring seamless operations and IT functionality. This is an excellent opportunity for those looking to grow their career in IT support and infrastructure management. ...


  • Chester-le-Street, Durham, United Kingdom The Jobsboard Full time

    Due to continued business growth, Jump IT has three great new permanent opportunities to join our market-leading cloud consultancy. \r\rWorking in a Specialist Azure Operations team, the ideal candidates will have the following experience: \r\r\r\t18 Months minimum 1st/ 2nd line support experience \r\tITIL/ SLA understanding \r\tCustomer support via...


  • Chester, United Kingdom Mitie Full time

    **Job objectives and responsibilities** Waste Operative based at Unilever Port Sunlight. Generally tasked with: - Collection, movement, sorting, processing and despatch of waste and other materials - Compaction & baling of waste Plastic & Cardboard from various locations. - Any other waste related activity required around site. - Working alongside the...


  • Chester, United Kingdom Consult Full time

    **Responsibilities**: - Manage the technical support team and provide coaching and guidance to them by creating individual development plans. - Work towards set KPI’s to ensure our focus on being brilliant at the basics and customer excellence is at the forefront of everything we do - Action Salesforce cases to ensure efficient handling and resolution of...


  • Chester, United Kingdom 1TECH STAFFING LIMITED Full time

    **echnical Support E ngineer** **Chester - £40K** We are looking for a Support Engineer to join a growing international organisation with a solid reputation in tech solutions. You will join a busy support team and be able to assist with projects and alongside senior escalations form the service desk. Theyare Microsoft Gold Partners so you will also...


  • Chester, United Kingdom Hays Business Support Full time

    Your new company A fun, thriving and growing travel company in Central Chester are looking for the support of 4 customer service agents over the summer months to help with a rise in workload! Huge on culture and growing skills, my client is an award-winning employer and would benefit from Grad style profile skill sets! Your new role Working in the...


  • Chester, United Kingdom Hays Business Support Full time

    Your new company A fun, thriving and growing travel company in Central Chester are looking for the support of 4 customer service agents over the summer months to help with a rise in workload! Huge on culture and growing skills, my client is an award-winning employer and would benefit from Grad style profile skill sets!Your new role Working in the customer...