LEARNING AND DEVELOPMENT MANAGER- Hospitality/RETAIL

1 week ago

Surrey, United Kingdom Mandeville Full time

LEARNING AND DEVELOPMENT MANAGER SOUGHT BY DYNAMIC RETAIL/HOSPITALITY BUSINESS- BASED AT THEIR HEAD OFFICE LOCATION IN SURREY

My Client is a market leader in the UK, with locations across the country.
They are continuing to consolidate their presence , taking market share from their rivals , and organically growing their UK and Europe presence.

Overall Purpose of the Role;
Reporting to the UK HR Director, you will be responsible for all learning and development initiatives and programs in the UK organisation.You will be an advisor to HR and business leaders and will identify, design and deliver training solutions. Your experience will enable you to play a critical role in both talent development and the retention strategy.
The key elements are;

With the HR team create and develop the new L+D Strategy
Create and manage the Training Calendar
Performance Management and Succession Planning Projects
Co-ordination of Trackers and production of reports
Evaluation and reporting
Ad hoc Project work
Apprenticeships

THE PERSON
Knowledge & Experience

In a head-office environment, within a fast moving and busy department, preferably from a retail,leisure or hospitality background.

Essential

* Previous experience in a busy diverse HR or Learning and Development management role
* Fully organised training events, including venue, materials and delegate communication
* Has worked in an environment where there is a High volume workload
* Proven experience in gathering data from a variety of sources to create management reports and models using advanced Excel
* Provide support to line managers across the business, face to face or over the phone
* Experience of liaising with both internal and external stakeholders and Providers to resolve any issues
* Able to demonstrate examples of having to Juggle and prioritise duties

Desirable

* Experience gained within a multi site Retail, Leisure or Hospitality sector
* Created training calendars from line manager performance reviews and training needs analysis
* Has worked with regional training champs/buddies
* Understanding and working knowledge of Talent Management processes
Skills
* Attention to detail: Focused on the accuracy and quality of work through to completion.
* Communication: Strong written and verbal communication skills, with ability to effectively communicate at all levels
* Planned and organised: Establishes a clear list of tasks; prioritising and scheduling activities in order to maximise the use of time and meet deadlines
* IT literacy
o Excel; able to collate and present data using Advanced Excel
o PowerPoint; able to create presentations
o Word; high level of ability
Personal behaviours

* Works well under pressure: Keeps control of workload and effectively manages demands
* Adaptability: Able to adjust to changing circumstances or demands. Able to manage multiple tasks in line with the needs of the business
* Initiative: Takes action of one's own accord if it is required, beyond what was asked if necessary; able to achieve results without constant instruction
* Self-Motivation: Takes pride in their own performance and the quality of work they produce
* Continuous improvement: Always looking for a better way of doing things
* Ownership: Takes personal responsibility and initiative to get the job done to a high standard.
* Teamwork: Works well with others in the pursuit of shared objectives; readily shares information and uses team members' strengths to achieve objectives

Qualifications
Although CIPD Graduate membership is not essential, CIPD Graduate calibre is desirable

If this exciting opportunity is right for your skills then please submit your CV via the link below , or call Ian Gerstein on (phone number removed) for more information.

Mandeville is acting as an Employment Agency in relation to this vacancy

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