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Customer Service Advisor

1 month ago

Redditch, United Kingdom Workforce Staffing Ltd Full time

Job Title: Customer Service Advisor

Salary: £25,000 Per annum

Location: Redditch

Contract – Temporary to Permanent

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring that our customers have a positive experience with our company. This role requires excellent communication skills, a problem-solving mindset, and a commitment to customer satisfaction.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

Handle and resolve customer complaints and issues efficiently, escalating to higher management when necessary.

Maintain a thorough understanding of our products and services to provide accurate information and assistance to customers.

Assist customers with placing orders, tracking shipments, and processing returns or exchanges.

Document customer interactions and transactions accurately in our customer relationship management (CRM) system.

Gather customer feedback and communicate insights to relevant departments for continuous improvement.

Adhere to company policies and procedures, ensuring compliance with industry regulations and standards.

Participate in training and development opportunities to enhance skills and knowledge related to customer service.

Desired Attributes:

Positive attitude and a passion for providing outstanding customer service.

Ability to work both independently and as part of a team.

Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

Strong work ethic and a commitment to continuous improvement.

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