Export & Customer Services Team Leader

2 weeks ago

Perth and Kinross, United Kingdom Orion Group Full time

Export & Customer Services Team Leader
Competitive salary and extensive benefits package
Permanent role - Hybrid role
Location - Perth, Scotland

Our client, a successful Global Engineering Manufacturing business are seeking to appoint an experienced Export & Customer Service Team Leader to oversee a team of Customer Service/Export Co-ordinators to ensure the delivery of an excellent customer service experience and an efficient customs compliance of export operations is achieved for their worldwide sales and distribution division.

Experience
* 5 years+ experience in relevant position.
* Excellent communication skills, both written and oral.
* Demonstrate strong commercial understanding in decision making.
* Focus on continuous improvement.
* Experience in customs and compliance.
* IT knowledge including Microsoft Office and ERP systems.

Qualifications
Degree in a relevant qualification (Sales, Customer Services, Business etc.) OR equivalent business experience.

Customer Service
* Manage day to day customer and export operations via direct contact with the appropriate personnel. Provide functional cover for customer and export operations as required. Manage the customer complaint system, day to day operational role including delegating responsibility and taking corrective action where applicable.

Logistics
* Appoint forwarders contracts. Arrange export certification and commissions. Dealing with customs and customs procedures globally.

Pricing support
* Facilitate pricing enquiries within defined parameters and escalate to appropriate Line Manager. Maintain pricing records on the ERP system.

Global Customer/Account Management
* Prepare contracts with locally managed customers using knowledge of customs, terms etc.

Team Leading

* Recruit, motivate, develop, and appraise performance of all team members, to ensure their individual potential and contribution to the business are optimized to mutual benefit. Create a team environment by allowing individual and group contribution to decision making goal setting and company objectives.
* Provide strong leadership both internally and externally to ensure colleagues and customers have confidence in the customer export team.
* Manage the provision of training for internal staff to ensure the highest quality and skill level to enhance the customer service provision and maintain customs compliance.

Manage Cross-Functional Communications
* Ensure effective communication links are established with the global/country Managers, Sales personnel, and Agents, providing support as required. Create and manage effective two-way communication between the customer service function and all other internal departments.

Company Management
* As a leader within the company, contribute to an effective company management through working and acting in the best interests of the company and its people world-wide to meet or exceed business objectives. Manage and maintain all relevant ISO procedures.

Trade Compliance
* First point for issues relating to the company's Trade Compliance Policy and Customs and Export Control Procedures.

Trade Finance
* Apply experience of trade finance instruments such as: - export, letter of credits, export finance credit terms for customers (including cross-border payment terms), guarantees and advance payments.

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment

  • Export Team Leader

    6 days ago

    Perth And Kinross, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them. The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs and...

  • Export Team Leader

    6 days ago

    Perth And Kinross, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them.The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs and...

  • Export Team Leader

    7 days ago

    Perth and Kinross, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them.The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs and...

  • Export Team Leader

    6 days ago

    Perth And Kinross, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them.The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs and...

  • Export Team Leader

    6 days ago

    Perth and Kinross, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them.The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs and...

  • Export Team Leader

    5 days ago

    Perth And Kinross, Scotland, UK, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them.The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs and...

  • Export Team Leader

    7 days ago

    Perth & Kinross, Scotland, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them. The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs...

  • Export Team Leader

    6 days ago

    Perth & Kinross, Scotland, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them. The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs...

  • Export Team Leader

    6 days ago

    Perth, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them.The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs and...

  • Export Team Leader

    6 days ago

    Perth, United Kingdom Escape Recruitment Services Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them.Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.The Export Team Leader will manage the team responsible...

  • Export Team Leader

    4 days ago

    Perth, Perth & Kinross, United Kingdom Escape Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them. The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs...

  • Customer Service and Export Team Leader

    2 weeks ago

    Perth, Perth & Kinross, United Kingdom Polyfil Full time

    Customer Service - manage day to day customer & export operations and provide functional cover for customer & export operations. Manage the customer complaint system. Logistics - Appoint forwarders contracts. Arrange export certification and commissions. Dealing with customs and customs procedures globally. Pricing support - facilitate pricing enquiries...

  • Export Team Leader

    7 days ago

    Perth, United Kingdom Escape Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them. The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs...

  • Customer Service and Export Executive

    3 weeks ago

    Perth, Perth & Kinross, United Kingdom Polyfil Full time

    Customer Service - manage day to day customer & export operations and provide functional cover for customer & export operations. Manage the customer complaint system. Logistics - Appoint forwarders contracts. Arrange export certification and commissions. Pricing support - facilitate pricing enquiries within defined parameters and escalate to PU Manager as...

  • Team Leader

    4 days ago

    Perth, Perth & Kinross, United Kingdom Escape Full time

    Escape Recruitment is working with our manufacturing client is a world leader in their field and is looking to appoint an experienced Export Team Leader to join them. The Export Team Leader will manage the team responsible for shipping finished goods to worldwide distribution and ensuring customs compliance of all shipments. They will liaise with customs...

  • Estate Service Team Leader

    2 weeks ago

    East India and Lansbury, United Kingdom TEAM Full time

    An Estate Service Team Leader is required to contribute to the smooth functioning of the estate, including line management of Operatives, carrying out operational cleaning duties and the allocation of works as directed by the Managers and Assistant Director of Technical Resources according to the priorities and policies.  As Estate Service Team Leader,...

  • Estate Service Team Leader

    2 weeks ago

    East India and Lansbury, United Kingdom TEAM Full time

    An Estate Service Team Leader is required to contribute to the smooth functioning of the estate, including line management of Operatives, carrying out operational cleaning duties and the allocation of works as directed by the Managers and Assistant Director of Technical Resources according to the priorities and policies. As Estate Service Team Leader, your...

  • Export Sales Manager

    5 days ago

    Yorkshire and Humberside, United Kingdom Clear Edge Search & Selection Ltd. Full time

    **Role - Export Sales Manager** **Reporting - to the Managing Director** **Salary - Up to £60K PA depending on experience, plus bonus** **Company car - Fully expensed and fuel card, plus benefits** **Hybrid working role 3/4 days per week Yorkshire - Humberside area HQ** This Prestigious company with a strong heritage and premium brand owner recognised...

  • Inspection Team Leader

    2 weeks ago

    Perth, United Kingdom BEAR Scotland Limited Full time

    Location: Perth - Category: Asset Inspection - Applications Close: Feb Fri, 2024 BEAR Scotland is looking for an Inspection Team Leader (Asset Data Specialist) based in Perth to join our North West Network Asset team. The successful applicants will manage a team of Inspectors to ensure they complete the Inspections to the Network Management Contract...

  • Export Sales Executive

    5 days ago

    Yorkshire and Humberside, United Kingdom Clear Edge Search & Selection Ltd. Full time

    **Role - Export Sales Executive** **Reporting - to the Export Sales Manager** **Salary - Up to £35K PA depending on experience.** **Based from the HQ office Yorkshire - Humberside area** This Prestigious company with a strong heritage and premium brand is recognised as a household product and a major market leader in their category across the UK. They...