Customer Service and Export Executive

2 weeks ago

Perth Perth amp Kinross, United Kingdom Polyfil Full time

Customer Service - manage day to day customer & export operations and provide functional cover for customer & export operations. Manage the customer complaint system.
Logistics - Appoint forwarders contracts. Arrange export certification and commissions. Pricing support - facilitate pricing enquiries within defined parameters and escalate to PU Manager as appropriate. Global Customer/Account Management - prepare contracts with locally managed customers using knowledge of customs, terms etc.
Team Leading - recruit, motivate, train & develop, and appraise performance of all team members, to ensure their individual potential and contribution to Kanthal are optimized to mutual benefit.
Manage Cross-Functional Communications creating and managing effective two-way communication between the customer service function and all other internal departments.
Company Management - contribute to an effective company management through working & acting in the best interests of the company & its people world-wide to meet/exceed business objectives. Trade Compliance - PU contact for issues on Alleima Trade Compliance Policy and Customs & Export Control Procedures.
Trade Finance - apply experience of trade finance instruments such as: - export, letter of credits, export finance credit terms for customers (including cross-border payment terms), guarantees and advance payments.
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