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Contact Centre Team Leader
3 months ago
Artis Customer Contact is pleased to work with this expanding business, supporting them in their search for a highly motivated and experienced Contact Centre Team Leader to lead and inspire their outbound customer retention team.
Contact Centre Team Leader Responsibilities…
* Manage and motivate a team of outbound membership sales and retention representatives to meet and exceed renewal targets.
* Monitor and evaluate team performance, providing regular feedback and coaching to improve results.
* Develop and implement retention strategies to increase customer renewals and grow market share.
* Work closely with other departments to ensure a seamless customer experience.
* Analyse retention data and provide regular reports to senior management.
* Ensure compliance with company policies and procedures.
Contact Centre Team Leader Experience…
* Proven experience as a Contact Centre Team Leader or similar role, leading a sales or retention-focused team.
* Excellent communication and interpersonal skills.
* Strong leadership and motivational skills.
* Ability to analyse contact centre data and develop effective strategies.
* Proven track record of achieving and exceeding sales targets.
* Ability to work in a fast-paced environment and handle multiple priorities.
If you are a results-driven and experienced Contact Centre Team Leader looking for a new challenge, we encourage you to apply.
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