operations manager

4 weeks ago

Warrington, United Kingdom Peel Technical Full time

Our client is looking for a operations manager responsible for overseeing the day-to-day operations of the company, ensuring efficiency and effectiveness in all operational aspects. This includes managing field staff/teams, resolving daily issues, and driving continuous improvements for the business.

Key Responsibilities

Operational Delivery

* Oversee the day-to-day operations of LIG, ensuring that workflows and processes are efficient and aligned with the company’s business objectives.

* Leverage data-driven insights to optimise key performance indicators, delivering outstanding customer service, operational excellence, and financial targets

* Act as the first point of contact for any operational issues that arise in the field. This involves troubleshooting problems, developing solutions, and implementing corrective actions

* Maintain clear and effective communication with all levels of the organisation. This includes providing regular updates to senior management on operational performance and issues

* Ensure high levels of customer satisfaction through excellent service delivery, addressing any issues or complaints promptly and professionally. identify patterns, and create a solid improvement plan to address recurring issues. Also, joining sales and operations team in customer meetings as and when required.

Governance & Control

* Be able to champion a safety first culture.

* Act as a representative for health, safety and quality, including employee and customer well-being when necessary.

* Ensure all operations are carried out in compliance with regulations, as well as industry best practices.

* Develop comprehensive reports that accurately reflect operational performance, leveraging data-driven insights to identify areas for improvement and celebrate successes.

Innovation & Sustainability

* Proactively identify opportunities for process enhancements and drive positive change through structured improvement initiatives.. This includes reviewing current operation processes, suggesting improvements, and overseeing the implementation of these initiatives.

Commercial Accountability

* A solid understanding of the telecommunications industry, market trends, and the competitive landscape is essential.

* Commercial mindset focused on delivering value, optimising resources, and driving sustainable profitability.

People Leadership

* Cultivate an inclusive and empowering environment that fosters teamwork, innovation, and personal growth for our Field Teams.

* Mentor and develop a high-performing workforce by providing guidance, support, and coaching.

* Collaborate closely with the HR Manager to promote a positive employee experience through fair and equitable practices.

Person Specification - Experience, Skills and Qualifications

* Proven track record in operations management, preferably within the telecommunications industry, with a deep understanding of lifting and working at height operations.

* Comprehensive knowledge of industry regulations and standards, combined with a commitment to continuous learning and development.

* Demonstrated ability to drive positive change, foster continuous improvement, and effectively manage transformations.

* Exceptional leadership and team management skills, with a talent for inspiring and empowering teams to achieve their full potential.

* Keen problem-solving acumen and a detail-oriented mindset, enabling effective decision-making and solution implementation.

* Proficiency in IT software, including Microsoft Office Suite and project management tools.

* Outstanding communication and interpersonal skills, fostering collaboration and effective stakeholder management.

* NVQ Management Level 4 - or equivalent experience

* IOSH Managing Safely (Desirable)

* Full UK Driving licence

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